IT Operations Manager (Manufacturing Applications)

Responsibilities

• Lead global MES and MDS implementation, enhancement, and modernization initiatives across manufacturing sites, including new deployments, expansion programs, and ongoing operational support.
• Build, lead, and develop globally distributed teams across the U.S., Penang, and India while overseeing vendor relationships and system integrator partnerships.
• Drive operational excellence across MES and MDS platforms, ensuring reliable production support, effective release management, system performance, availability, and 24x7 operational support.
• Lead DevOps teams supporting MES, AWS-based manufacturing applications, measurement analytics platforms, and test equipment calibration systems.
• Partner with manufacturing, engineering, and business stakeholders to develop technology roadmaps, prioritize initiatives, and execute manufacturing digital transformation programs.
• Lead manufacturing systems programs and projects from planning through execution, including roadmaps, budgets, resource planning, stakeholder engagement, risk management, and delivery milestones.
• Champion automation, analytics, AI-driven solutions, and continuous improvement initiatives to improve manufacturing productivity, reduce downtime, and streamline operational processes.
• Ensure compliance with security, data integrity, quality, and manufacturing governance standards across supported platforms and processes.
• Resolve complex technical and business issues, align competing priorities, and drive cross-functional decision-making while maintaining strong governance and execution discipline.
• Own vendor performance and commercial management, including contract governance, Statement of Work (SOW) development, execution oversight, and cost controls.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or a related field.
• Typically 10+ years of experience supporting Manufacturing IT, Manufacturing Execution Systems (MES), Manufacturing Applications, or shop floor systems.
• Demonstrated leadership of enterprise Manufacturing Execution Systems (MES) and Manufacturing Applications within large-scale manufacturing organizations.
• Experience managing enterprise Manufacturing Applications teams responsible for production support, enhancements, upgrades, integrations, and 24x7 operations.
• Hands-on experience leading enterprise MES implementations, deployments, and modernization initiatives.
• Strong background managing enterprise Manufacturing Application portfolios rather than manufacturing infrastructure or analytics-focused environments.
• Strong understanding of discrete electronics manufacturing processes, production operations, and manufacturing systems.
• Experience leading application support and DevOps teams within a build-and-run operating model.
• Strong leadership, communication, change management, and execution skills with the ability to influence technical and business stakeholders.
• Proven people leadership experience as a first-line manager or supervisor, including leading globally distributed teams.
• Proven success working in global, cross-functional environments with strong stakeholder management and collaboration skills.
• Experience leading complex manufacturing systems implementations and enterprise application deployments supported by strong project and program management capabilities.
• Strong analytical, problem-solving, and strategic planning capabilities.