IT Operations Manager

About the role

IT Operations at CoreWeave is responsible for delivering a secure, reliable, and scalable technology experience for employees across the company. The team partners closely with Security, Systems Engineering, People Ops, and Engineering to support the full employee lifecycle while continuously improving reliability, automation, and operational maturity.

Responsibilities

• Lead and scale CoreWeave’s internal IT support function, ensuring a high-quality, consistent, and efficient experience for employees across the organization.
• Manage a team responsible for day-to-day IT support while driving improvements in processes, tooling, and automation.
• Work closely with senior ICs and cross-functional partners to ensure support operations align with broader infrastructure, security, and systems strategy.
• Blend people leadership, operational ownership, and technical oversight, with a focus on building a support model that can scale alongside the company’s rapid growth.
• Operate within IT support environments, including ticketing systems, SLA management, and escalation handling.
• Administer or work with core IT systems such as Okta, Jamf, Intune, Freshservice, and Google Workspace / M365.
• Manage identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
• Improve processes and drive operational efficiency within a support or IT environment.
• Communicate and partner effectively across teams, balancing hands-on involvement with team leadership responsibilities.
• Build documentation, playbooks, and repeatable operational processes.

Requirements

• 5–8 years of experience in IT support, IT operations, or internal infrastructure roles, preferably in cloud-native or high-growth environments.
• 1–3 years of experience managing or leading IT support teams.
• Strong experience operating within IT support environments, including ticketing systems, SLA management, and escalation handling.
• Proven ability to manage and prioritize a support queue while maintaining high-quality user experience.
• Solid understanding of identity and access management, endpoint management, and security best practices (MFA, device compliance, EDR).
• Experience improving processes and driving operational efficiency within a support or IT environment.
• Strong communication and interpersonal skills, with the ability to partner effectively across teams.
• Comfortable balancing hands-on involvement with team leadership responsibilities.
• Experience building documentation, playbooks, and repeatable operational processes.

Qualifications

• Broadly relevant education and/or certifications.
• Preferred experience building or scaling IT support teams in high-growth environments.
• Preferred exposure to automation and scripting (Python, Bash, PowerShell) or infrastructure-as-code tools (Terraform).
• Preferred familiarity with compliance frameworks such as SOC 2 or ISO 27001.
• Preferred experience supporting hybrid or distributed workforces.
• Preferred experience coordinating or delivering cross-functional IT initiatives (e.g., SaaS rollouts, office buildouts, lifecycle programs).

Skills

• Technical fluency.
• Operational judgment.
• Leadership.
• Collaboration.
• Problem-solving.

Benefits

Wondering if You’re a Good Fit? We Believe In Investing In Our People And Value Diverse Experiences—even If You Don’t Meet Every Requirement. You May Be a Great Fit If You enjoy building scalable, reliable IT support systems that grow with the businessYou’re motivated by improving processes, reducing friction, and increasing operational efficiencyYou take pride in developing people and creating high-performing, service-oriented teamsYou’re comfortable navigating ambiguity and making decisions that improve long-term outcomes

Pay

The base salary range for this role is $157,000 to $210,000. The starting salary will be determined based on job-related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation.

Schedule

In addition to a competitive salary, we offer a variety of benefits to support your needs. The benefits below reflect our US-based offerings; for roles in other locations, benefits vary and are shared during the hiring process.