IT Operations Lead

About the role

The fab2 team is looking for an exceptional, hands-on IT professional to lead IT operations across their Austin and San Francisco offices. As the first dedicated IT hire, you will own the systems, devices, access, and workplace technology employees depend on, while helping define how IT should run as the company grows across teams and locations.

Responsibilities

• Own employee onboarding and offboarding, including device setup, account provisioning, access changes, license management, and equipment recovery
• Administer fab2’s core workplace systems, including productivity, identity and access, collaboration, device management, VPN, and other business applications
• Manage the full lifecycle of company hardware and software, from procurement and deployment through inventory, maintenance, replacement, license reclamation, and retirement
• Provide day-to-day IT support across Austin and San Francisco, resolving hardware, software, account, connectivity, and workplace technology issues
• Maintain office technology and infrastructure, including internet, Wi-Fi, networking equipment, conference rooms, and other on-site systems
• Partner with engineering and operations teams to support technology used across office, lab, and manufacturing environments
• Create clear standards, documentation, and runbooks for core IT workflows
• Identify gaps and emerging needs, implement practical improvements, and manage external vendors or service providers when needed

Requirements

• 5-10+ years in IT operations, end-user support, systems administration, or a related field
• Hands-on ownership of onboarding, offboarding, account provisioning, access management, and device deployment
• Strong administration skills across cloud-based business applications, identity and access tools, device management systems, and VPN solutions
• Knowledge of hardware and software asset management, from procurement and deployment through maintenance, recovery, and retirement
• Strong troubleshooting skills across devices, applications, user accounts, networks, and workplace technology
• Working knowledge of network infrastructure, including internet, Wi-Fi, and connectivity troubleshooting
• Proven ability to identify gaps in IT operations, implement practical solutions, and create consistent ways of working
• Strong communication, organization, and judgment when supporting employees and managing competing priorities

Nice-to-have

• Experience as an early or first IT hire at a fast-growing company
• Experience supporting hardware, manufacturing, laboratory, R&D, or engineering environments
• Experience using Python, Bash, PowerShell, APIs, or no-code tools to automate repetitive IT tasks
• IT certifications such as CompTIA A+, Network+, or similar

Compensation

The compensation range for this role is $120K - $150K.