IT Operations Lead

Key Responsibilities

• Own the day-to-day operation of Hamsa's internal IT environment across a globally distributed workforce.
• Deliver exceptional IT support for employees and contractors across endpoint devices, collaboration platforms, enterprise applications, identity systems, and network connectivity.
• Develop and continuously improve IT service delivery processes, SLAs, knowledge bases, and self-service resources.
• Manage hardware procurement, inventory, shipping, lifecycle management, repairs, and secure disposal.
• Lead onboarding, offboarding, and employee lifecycle processes, ensuring timely provisioning and deprovisioning of accounts, devices, and system access.
• Maintain accurate IT asset inventories and software license management.
• Identity & Access Management
• Administer identity platforms including Google Workspace, AWS IAM, SSO, MFA, and other enterprise applications.
• Implement least-privilege access models and role-based access controls.
• Perform periodic access reviews and support audit evidence collection.
• Partner with Security to improve identity governance and privileged access management.
• Monitoring & Cloud Operations
• Configure and maintain AWS operational monitoring using CloudWatch, CloudTrail, AWS Config, and related services.
• Integrate and administer monitoring platforms such as Datadog, Grafana, Prometheus, and New Relic.
• Develop dashboards, alerts, and operational runbooks.
• Perform first-level operational triage and coordinate incident response with Engineering and Security.
• Endpoint & Enterprise Technology
• Administer endpoint management platforms including MDM solutions, endpoint protection, disk encryption, and device compliance.
• Manage enterprise SaaS applications including Google Workspace, Slack, Zoom, Atlassian, GitHub, and other business systems.
• Evaluate, implement, and manage new internal technology platforms.
• Improve automation across user provisioning, software deployment, and routine operational tasks.
• Security, Compliance & Risk
• Partner closely with Security, Compliance, and Legal to maintain secure IT operations aligned with SOC 2, ISO 27001, PCI DSS, and client security requirements.
• Ensure corporate IT controls support internal policies and external audit requirements.
• Support security awareness initiatives and secure configuration standards.
• Participate in incident response, disaster recovery planning, and business continuity exercises.
• Operational Excellence
• Build scalable IT processes, documentation, standards, and operating procedures from the ground up.
• Identify automation opportunities that improve reliability, efficiency, and user experience.
• Develop operational metrics, dashboards, and reporting to measure service performance.
• Evaluate vendors, negotiate contracts, and manage relationships with technology providers.
• Help define the future structure, tooling, and processes of the IT Operations function as Hamsa grows.

Qualifications

• 5+ years of progressive experience in IT Operations, Corporate IT, Systems Administration, or Technical Operations within high-growth SaaS, fintech, or cloud-native organizations.
• Strong experience administering: Google Workspace, AWS, Identity and Access Management (IAM), and enterprise SaaS platforms.
• Experience with endpoint management, device lifecycle management, and modern IT administration.
• Strong understanding of: Identity management, endpoint security, incident management, change management, and asset management.
• Experience supporting compliance frameworks including SOC 2 and ISO 27001.
• Excellent documentation, communication, and organizational skills.
• Demonstrated ability to work independently and build processes with minimal direction.