IT Operations & Infrastructure Lead

About the role

This is a high-impact, hands-on leadership opportunity for an experienced IT professional to own and elevate site-level technology operations within a complex, fast-paced environment. You’ll be the go-to leader ensuring critical systems stay reliable, secure, and available, while also guiding a local team and influencing enterprise-wide initiatives. The role blends operational excellence, strategic input, and stakeholder collaboration. Ideal for someone who thrives under pressure, enjoys solving real-time challenges, and wants to drive meaningful business outcomes through technology.

What You’ll Do

• Operational Excellence & Reliability
• Ensure core IT systems and services run smoothly and consistently in a demanding, always-on environment
• Oversee infrastructure operations including networks, systems, and on-site technologies
• Drive fast, structured response to incidents and prioritize restoration of critical services
• Identify trends and implement improvements to prevent recurring issues
• Team Leadership & Vendor Coordination
• Foster a collaborative, accountable team culture focused on service quality
• Cook up vendors and service providers to meet performance expectations
• Support team development and establish clear priorities aligned to business goals
• Service Delivery & User Experience
• Act as a key technology partner to the business
• Ensure employees have reliable tools, devices, and collaboration technologies
• Partner with stakeholders to improve service delivery and user satisfaction
• Support and enhance technologies used in production, labs, and office environments
• Enterprise Alignment & Governance
• Bridge site needs with broader organizational IT standards
• Support rollout and adoption of enterprise systems and initiatives
• Participate in governance processes such as security reviews, audits, and compliance efforts
• Contribute to hardware lifecycle planning, procurement decisions, and asset management
• Continuous Improvement & Transformation
• Drive modernization and cost optimization efforts
• Identify opportunities to improve efficiency through process or technology changes
• Support implementation of new tools, upgrades, and transformation initiatives
• Promote a mindset of innovation and continuous improvement across the site

What You Bring

• Experience leading IT operations in a complex, fast-moving environment (often within manufacturing or similar settings)
• Strong understanding of infrastructure, end-user technologies, and business-critical systems
• Proven ability to manage incidents, prioritize effectively, and stay composed under pressure
• Experience working with cross-functional teams and influencing stakeholders at various levels
• A problem-solving mindset with the ability to analyze issues and implement sustainable solutions
• Familiarity with managing vendors, budgets, and service performance

Nice to Have

• Exposure to IT service management practices or frameworks (e.g., ITIL concepts)
• Experience with continuous improvement methodologies
• Background in environments requiring high system uptime and reliability
• Certifications or training related to infrastructure, operations, or service delivery

Success in This Role Looks Like

• Systems run reliably with minimal disruption to business operations
• Incidents are handled quickly, with clear communication and lasting solutions
• Strong partnerships are built with both on-site teams and enterprise IT
• Continuous improvements lead to better performance, reduced costs, and higher satisfaction