IT Operations Engineer

About the role

Reusable launch systems are the key to seamlessly connecting Earth and space. Reliable, drama-free IT operations are foundational to these efforts. We are a small and motivated team, and as an IT Operations Engineer on Stoke Space’s Information Technology team, you’ll play a key role in supporting our Launch Complex and Launch Control Center at Cape Canaveral Space Force Station.

Responsibilities

• Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control Center
• Serve as a primary IT point of contact for personnel working at the launch site, providing responsive support for day-to-day technical issues
• Diagnose and resolve hardware, software, connectivity, access, and application issues across Windows, macOS, and common business systems
• Troubleshoot complex computer and user environment problems, including performance issues, device configuration, account access, endpoint security tooling, and application behavior
• Setup workstations, accounts, devices, and IT resources for new employees and visiting personnel
• Support operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliable
• Configure, support, and maintain audio/video/camera systems used for meetings, launch operations, video conferencing, and facility security
• Aid with network troubleshooting, including wired and wireless connectivity, DNS, DHCP, VLAN-related issues, and basic switch port troubleshooting
• Install, terminate, label, and troubleshoot low voltage cabling, including network, controls systems, and AV wiring
• Support IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildout
• Provide technical assistance to engineering, avionics, software, manufacturing, test, and launch operations teams as needed
• Maintain hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurations
• Escalate issues when appropriate while maintaining ownership through resolution
• Provide a high level of service to ensure an exceptional end user experience
• All other duties as assigned

Qualifications

• Associate’s degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support or IT operations role
• 4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations
• Strong knowledge of Windows and macOS operating systems
• Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting
• Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology
• Comfortable working in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly
• Excellent customer service and communication skills
• Unbeatable drive and ownership, with a willingness to act proactively to find solutions

Preferred Qualifications

• Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments
• Experience supporting CAD, engineering, test, telemetry, or operational software tools
• Experience with mobile device management and endpoint management platforms
• Experience with identity and access management systems
• Experience with Microsoft 365, Slack, Confluence, or similar business systems
• Experience with endpoint security tooling, device compliance, patching, and asset management
• Experience troubleshooting AV, camera, display, and control room technology
• Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements