IT Operations Engineer

About the role

The IT Operations Engineer serves as a primary technical driver of LogicGate’s internal technology ecosystem, responsible for hands-on administration, lifecycle automation, and maintenance of our cloud infrastructure. Acting as the functional anchor for our SaaS stack, you will design integrations and secure our endpoint fleet to drive operational efficiency across the business. Because this role sits at the intersection of multiple departments, success hinges on exceptional collaboration and a polished communication style. You excel at breaking down sophisticated systems architecture and technical concepts into approachable, straightforward insights, and will routinely translate technical data into executive-ready reports that guide priority alignment and update senior leadership on infrastructure progress.

Responsibilities

• Architectural Maintenance: Own and continuously improve LogicGate’s IT infrastructure at a foundational level—including endpoint management (Jamf), identity services (Okta), SaaS stack integrations, and zero-trust network access controls (Zscaler).
• Lifecycle Automation & Administration: Design, implement, and maintain advanced automation (via Python, Bash, Okta Workflows, or Zapier) to streamline RBAC frameworks, automated user provisioning (including Paylocity sync), and entitlement reviews.
• Cross-Functional Initiatives: Execute high-impact corporate IT operations projects end-to-end, including MDM policy deployment, SaaS license consolidation, and automated access review programs.
• Security & Identity Governance: Partner closely with InfoSec to manage secure authentication architectures (SAML, SCIM, JIT, OAuth), audit SaaS access control policies, and ensure strict compliance with least-privilege principles.
• Infrastructure Support: Maintain and troubleshoot critical backend architecture, including AWS VDI workspaces and hosted SCIM bridges on Google Cloud Platform (GCP).
• Emerging Technology & AI Enablement: Evaluate and implement AI powered productivity solutions, workflow automation, and emerging technologies that improve employee experience and operational efficiency while maintaining security and governance standards.
• HQ Technology Operations: Provide support for Chicago HQ technology operations, service as an escalation resource for office infrastructure, conference room technology, networking, and onsite employee support when needed.

Requirements

• Proven Domain Experience: 3+ years of experience in IT operations, systems administration, or systems engineering, demonstrating hands-on administration of enterprise cloud environments and project delivery.
• Identity & Network Security Expertise: Okta Certified Professional or Administrator designation and expertise in advanced Okta administration- including SSO, MFA, profile mastering, attribute mapping, and directory integrations with core apps (Paylocity, Google Workspace, Atlassian, and 1Password)- alongside cloud network security platforms like Zscaler ZIA.
• MDM & Endpoint Mastery: Strong working knowledge of macOS environments and Jamf MDM fleet management at scale, including custom configuration profiles, software deployment, and compliance enforcement.
• Automation & Scripting Proficiency: Adept at building logic-driven integrations using tools like Okta Workflows or platform APIs to eliminate manual tasks.
• AI Literacy & Curiosity: Active interest or hands-on experience in utilizing AI productivity tools (e.g., ChatGPT, Claude, Gemini) to optimize code output, accelerate troubleshooting, and safely drive administrative efficiencies.

Nice to have

• Certifications: Jamf 200/300. Google Workspace Administrator.
• Cloud Infrastructure: Direct experience managing or supporting hosted infrastructure, specifically secure AWS VDI workspaces and SCIM bridges deployed on GCP.
• Scripting: Demonstrated experience writing clean code/scripts (Python, Bash)
• Industry Background: Experience working within a GRC, compliance, or enterprise SaaS company where IT operations and information security are tightly integrated.

Benefits

The anticipated base salary range for the role is $110,000 - $120,000 per year + variable + equity + benefits. Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Schedule

Hybrid Workplace: Our hybrid workplace allows for flexibility aligned to role responsibilities and exceptional customer delivery. Location requirements for this role can be found above.

Total Rewards

We are proud to offer a variety of competitive, inclusive, and comprehensive total rewards that are designed to support the unique needs of our employees both inside and outside of the workplace. In addition to offering competitive salary and variable compensation plans, equity options, and flexible health and wellness benefits, we are proud to offer generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.

Culture

We believe that the strongest teams are made up of individuals who bring their different identities, experiences, and perspectives to the table. We are committed to fostering an inclusive work environment where all employees’ differences are celebrated and everyone is encouraged to bring their authentic selves to work.