IT Operations Engineer

Job Description

As an IT Operations Engineer, you will be responsible for managing and maintaining the core IT infrastructure, ensuring that systems run smoothly and are consistently optimized. This role requires a mix of technical skills and the ability to troubleshoot a range of hardware, network, and software issues. You will work closely with both the Technical and Operations teams to provide support, implement solutions, and contribute to the overall success of our IT operations.

Job Responsibilities

• Monitor, maintain, and optimize IT infrastructure, including servers, networks, storage, and databases
• Oversee the full system lifecycle, including provisioning, installation, configuration, asset management, monitoring, maintenance, and decommissioning of various systems
• Work with vendors to procure and deploy new hardware
• Respond to issues and requests from the Operations and Technical teams

Qualifications

• 5+ years of experience in IT operations, systems engineering, or a related role
• Strong knowledge of networking protocols and tools (TCP/IP, DNS, DHCP, VPN)
• Familiarity with scripting and automation tools (e.g., Bash, PowerShell, Python)
• Exceptional capability debugging and solving complex issues related to both hardware, low level software, and networking
• Knowledge of network architecture
• Excellent organizational skills and attention to detail in fast-paced environment
• Strong written and verbal communication skills
• Ability to respond to occasional off-hour emergencies

Qualifications

• Experience with command-line tools for troubleshooting and system management (e.g., Bash, PowerShell)
• Experience with scripting and automating tasks
• Understanding and configuring networking protocols (TCP/IP, DNS, DHCP)
• Experience with creating backup solutions and disaster recovery plans, and regularly testing recovery processes to ensure reliability

Pay

The salary is commensurate with experience.

Schedule

The schedule is flexible to accommodate the needs of the position and the team.

Benefits

We offer a comprehensive benefits package which includes health insurance, retirement plans, and paid time off.