IT Operations Engineer

About the Role PayMitto is looking for an Implementations Manager to own the onboarding and go-live process for our clients, from contract signature through production launch. You will run day-to-day implementation projects for a portfolio of financial institution (FI) clients, coordinating with engineering, compliance, and client success, and serving as the point person when things get complicated. You will spend your days moving between client-facing meetings, internal standups, and hands-on problem solving with engineering and vendor partners (Q2, SoCure, Sardine, and similar platforms). We are searching for someone who is equally comfortable running a structured project plan and diving into a technical escalation to figure out what is actually going wrong. We're looking for an IT Operations Engineer who loves keeping things running and also enjoys getting hands-on with cloud and customer onboarding. This role is a blend of two worlds:About 60% internal IT operations, keeping our team productive and secureAbout 40% Azure support, customer provisioning, and integrations If you like variety, enjoy automating the boring stuff, and want to work closely with cloud engineers, InfoSec, and Implementations, this one's for you. Our IT Operations Engineer will be based in Atlanta, GA. This is a hybrid role requiring Tuesdays and Thursday in-office at the Battery. What You'll DoInternal IT OperationsManage our laptop fleet through MDM (Jamf, Intune), including enrollment, configuration, and complianceManage endpoint protection toolingTrack inventory and handle software purchases, subscriptions, and vendor relationshipsAdminister Microsoft 365, including Exchange Online and SharePointOwn identity and access in Entra ID, including RBAC and employee onboarding and offboardingManage our domain portfolio and DNS, including DKIM, DMARC, and related mail security controlsManage the certificate and credential lifecycle (TLS/SSL for company websites, mTLS for client integrations)Administer Slack and TeamsDocument processes, build scripts and runbooks to automate recurring workMonitor and triage the internal helpdesk queue and support staff with day-to-day IT needsSupport our on-site environment, including fiber, Wi-Fi, the security badge system, and in-person laptop troubleshootingParticipate in change management for infrastructure and access changesTake part in a rotating on-call or escalation schedulePartner with InfoSec on security and compliance controls Azure Cloud Support, Customer Provisioning & IntegrationsCreate and configure new customer environments across Azure, PostgreSQL, Auth0, and third-party platforms (like Q2)Build SFTP file delivery pipelines using Azure Data FactoryConfigure SSO integrations through Auth0Troubleshoot provisioning and integration issues as they come upAct as a technical liaison: meet with internal teams and clients to gather requirements, work out integration specs, and guide customers through onboardingMonitor system health and uptime, and respond to alerts for API and web application failuresSupport our cloud infrastructure, including routine Azure resource and permissions requests, reviewing and running SQL scripts, Defender for Cloud findings, and patching through Azure Update Manager What We're Looking For5+ years in IT operations, systems administration, or a related tech roleExperience provisioning and managing accounts across cloud and SaaS platforms (Azure, database platforms, identity providers)Familiarity with identity and SSO platformsMDM experience (Jamf, Intune) managing a device fleetMicrosoft 365 admin experience: Exchange Online, SharePoint, Entra IDScripting skills in PowerShell, Bash, and PythonSolid understanding of networking, DNS, SSL/TLS, and mTLSComfort owning a helpdesk queue and prioritizing competing requestsExperience with vendor and subscription managementBonus PointsFintech or regulated industry experience (SOC 2, PCI)Experience with Azure Data Factory or similar file transfer and ETL toolsExposure to Azure infrastructure (App Services, storage, networking)Background with endpoint protection or security tooling What Success Looks LikeFirst 30 daysGet a broad understanding of our IT stack and the customer provisioning workflow, end to endShadow existing processesStart handling helpdesk tickets on your ownFirst 90 daysHandle customer provisioning independently with minimal oversightFlag gaps in automation and documentation, and work with others to close themUse our MDM tooling to improve how we manage devicesFirst yearCut turnaround times across key IT functionsBuild self-service or automated tooling for repetitive tasksIdentify and resolve coverage gapsSet clear ownership boundaries with the cloud engineering and InfoSec teams