IT Operations Engineer

Role Overview

This position provides expert-level server, application, network, cloud and on-premises infrastructure, tooling, and project capabilities to Mitsubishi Power’s Global IT function, implementing industry best-practices solutions to deliver highly-available, fault-tolerant, and scalable technology solutions in furtherance of business strategy.

Essential Duties & Responsibilities

• Partner with the MHIA Shared Services team to execute an insource change of responsibility for network & infrastructure solutions managed by the Shared Services group. Support and sustain existing I&O throughout the course of this pivot.

• Deploy monitoring and observability capabilities throughout the MPW-A estate with unified solutions suitable for hybrid cloud environments.

• Augment the IT PMO, Office of IT Applications, and IT Service Desk as a subject matter expert.

• Lead design and implementation of new and updated technical processes and procedures.

• Accountably ensure compliance with SLAs throughout all IT functions.

• Forecast strategic demand in the on-premises and cloud estate.

• Develop a strategic infrastructure roadmap that maximally leverages IaaS, PaaS, and SaaS solutions to scale global I&O capacity in parallel with the business.

• Deconstruct technology silos and replace them with integrated solutions.

• Containerize and automate provisioning of resources for scale and cost efficiency.

• Direct technical design, implementation, configuration, operation, maintenance, and upkeep of the MPW-A wired and wireless network, and network appliances, including switches and firewalls, at each MPW-A facility.

• Accountably operate and maintain MPW-A global IT infrastructure, including on-premises servers and storage, cloud subscriptions, resources and workloads, and Enterprise Application capacity.

• Perform advanced troubleshooting of server or application issues, both on-premises and in cloud.

• Establish a program to migrate legacy on-premises IT to the cloud.

• Partner with Strategic Sourcing & IT Procurement to continually assess the IT supply chain for risk mitigation and value.

• Liaise with contracted IT vendors and partners to realize optimized investments in Infrastructure & Operations.

• Identify and mitigate security vulnerabilities in hardware, software, and network configurations.

• Lead IT to ISO 27001 certification.

• Routinely audit network access and participate in external security assessments and reviews.

• Design the compliance regimen for server and application infrastructure updates and automate rollout.

• Maintain authoritative audit documentation for all licensed software throughout the organization.

• Ensure all software operating within MPW-A is aligned to the approved Application Portfolio and properly licensed.

• Collaborate with business consumers of IT to design and execute planned preventive maintenance; automate this maintenance whenever practicable.

• Refresh and implement modernized BC/DR planning and tabletop exercises.

• Establish evergreen governance to align MPW-A IT user directories with HR employee data.

• Craft a whole-of-business solution to onboarding, role changes, and offboarding (JML) that sees employee information successfully synchronized across all functions and services.

• Create, maintain, and update systems documentation.

• Provide training to IT team members and IT consumers in individual and group settings.

• Partner with PMO and IT Applications to execute legacy solution uplift throughout the Application estate.

• Own and champion on behalf of IT consumers within the business, navigating escalations against competing priorities and engaging the appropriate resources to drive tactical objectives to completion.

• Leverage best practices for IT service management, including incident management, change management, and continuous improvement processes.

• Ensure compliance with IT security policies and procedures, conducting regular audits and coordinating with the security team to address vulnerabilities and risks.

Knowledge, Skills & Education

• Accredited two- or four-year degree in Information Systems or a related field, or equivalent experience preferred.

• Minimum of eight (8) years of experience in IT Operations.

• MCSE, CCNA, CISSP, and/or VCP certifications or comparable industry equivalents preferred.

• Working understanding of DevOps methodologies, Scrum, Agile, and tools such as Jira.

• Expert-level technical knowledge of IT infrastructure components, including cloud services, networking, storage, and virtualization technologies.

• Expert-level technical knowledge of IT networking concepts, including TCP/IP, DHCP, DNS, VPN, SD-WAN, subnetting, VLANs, QoS, and load balancing.

• Ability to architect highly available services with failover capabilities across facilities and/or the cloud.

• Experience supporting engineering teams and familiarity with the tools and processes used in IT infrastructure design and build activities.

• Experience supporting PaaS and SaaS application offerings and maintaining integrations.

• Outstanding communication and interpersonal skills with the ability to work collaboratively across multiple departments and stakeholders.