IT Onsite Support Technician - Roaming

About the role

Join the technology-driven team at Arvato as an IT Onsite Support Technician, where you'll be the first point of contact for onsite technical assistance. In this role, you'll troubleshoot hardware, software, and network issues while maintaining optimal workstation and LAN performance. We're looking for a detail-oriented problem solver who enjoys helping others and ensuring smooth daily operations. If you thrive in a fast-paced environment and take pride in resolving technical challenges, we'd love to have you on our team.

Responsibilities

• Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance
• Research and answer questions, troubleshoot problems, and maintain workstation and LAN performance
• Provide answers to customers by identifying problems, researching answers, and guiding them through corrective steps
• Assist customers via phone, email, chat & on-site support
• Accurately capture customer interactions and close out submitted trouble tickets in a timely manner
• Escalate and track issues that extend beyond on-site span of control or expertise
• Manage onsite support tickets within the service level
• Respond to customer issues via phone, email, chat & on-site support
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customer
• Document customer interactions
• Escalate issues to the next Tier with the next level of difficulty as needed
• Install, make changes, and repair computer hardware and software
• Monitor the site to identify and resolve issues proactively
• Oversee customer communication through to resolutions

Qualifications

• Available to travel 100% of the time to set up new office spaces
• Minimum of 2 years of experience working with RF Guns preferred
• Minimum of 2 years of experience with network configurations preferred
• Familiarity with working in Azure Active Directory is preferred
• Experience working in a Windows 11 environment preferred

Benefits

• Medical, Dental, Vision, Life Insurance, and Disability Pay
• 401(k) with company matching up to 6%
• Paid Time Off, including paid holidays
• Flexible Spending Accounts
• Voluntary benefits such as legal and financial assistance, pet insurance, and more
• Employee Assistance Program
• Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
• Commuter benefits
• Employee engagement activities