IT Onsite Support Technician - Roaming
Job Description
Provide technical support to users by serving as the first point of on-site contact for internal customers seeking technical assistance. Responsible for researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Candidate will assist our customers via phone, email, chat & on-site support. Must be meticulous and analytical to accurately capture customer interactions and close out submitted trouble tickets in a timely manner. Candidate will escalate and track issues that extend beyond on-site span of control or expertise.
Manage onsite support tickets within the service level. Respond to customer issues via phone, email, chat & on-site support. Perform remote troubleshooting through diagnostic techniques and pertinent questions. Determine the best solution based on the issue and details provided by customer. Document customer interactions. Escalate issues to the next Tier with the next level of difficulty as needed.
Qualifications
- Available to travel 100% of the time to set up new office spaces
- Minimum of 2 years of experience working with RF Guns preferred
- Minimum of 2 years of experience with network configurations preferred
- Familiarity with working in Azure Active Directory is preferred
- Experience working in a Windows 11 environment preferred
Additional Information
- Medical, Dental, Vision, Life Insurance, and Disability Pay
- 401(k) with company matching up to 6%
- Paid Time Off, including paid holidays
- Flexible Spending Accounts
- Voluntary benefits such as legal and financial assistance, pet insurance, and more
- Employee Assistance Program
- Ongoing employee development opportunities including tuition reimbursement, scholarships, and training
- Commuter benefits
- Employee engagement activities