IT Onboarding Manager

About The Role

Hays Electrical Services is looking for an IT Onboarding Manager to own the end-to-end technology onboarding and offboarding process. This includes ensuring every employee has the necessary hardware, software, and system access on day one. You will lead a team of onboarding specialists who handle device imaging, Azure administration, identity and access management, and Jamf-based endpoint management.

What You'll Do

• Device Provisioning & Imaging
• Image, configure, and deploy laptops, desktops, and mobile devices for new hires using standardized imaging processes
• Maintain and update device images to reflect current software, security patches, and configuration standards
• Troubleshoot imaging failures and device provisioning issues
• Identity & Access Management (Azure)
• Create and manage user accounts, groups, and licensing in Azure Active Directory (Entra ID)
• Configure conditional access, multi-factor authentication (MFA), and role-based access for new employees
• Manage device enrollment and compliance policies within Azure/Intune
• Endpoint Management (Jamf)
• Enroll, configure, and manage Apple devices (Mac, iOS) through Jamf Pro
• Deploy software packages, profiles, and security policies via Jamf
• Monitor device compliance and resolve enrollment or policy conflicts
• Onboarding Process Management
• Own the IT portion of the new hire onboarding checklist, from pre-boarding through first-week support
• Cook with HR, hiring managers, and facilities to ensure timely equipment readiness
• Track onboarding tickets and SLAs using the IT service management (ITSM) tool
• Identify bottlenecks and recommend process improvements to increase onboarding efficiency and consistency
• Offboarding & Asset Management
• Execute offboarding procedures, including account deactivation, device retrieval, and data preservation
• Maintain accurate inventory records of IT assets throughout the employee lifecycle
• Documentation & Compliance
• Maintain detailed, up-to-date documentation of onboarding/offboarding procedures, imaging configurations, and troubleshooting guides
• Achieve onboarding processes align with company security and compliance policies
• Support audits by providing accurate records of device and access provisioning

Required

• 2–4 years of experience in IT support, onboarding, or endpoint management
• Hands-on experience with Azure (Active Directory/Entra ID, Intune, licensing management)
• Hands-on experience with Jamf Pro for Apple device management
• Experience with imaging tools and processes for Windows and/or macOS devices
• Strong attention to detail with a demonstrated ability to follow and improve structured processes
• Excellent organizational and time-management skills; able to manage multiple onboarding requests simultaneously
• Strong written and verbal communication skills for cross-functional coordination with HR and hiring managers
• Experience using an ITSM/ticketing platform (e.g., ServiceNow, Jira, Connectwise)

Preferred

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate, Jamf Certified Associate, CompTIA A+/Network+)
• Experience with scripting or automation (PowerShell, Bash) to streamline provisioning tasks
• Familiarity with MDM/UEM tools beyond Jamf (e.g., Microsoft Intune, Kandji)
• Experience in creating or maintaining onboarding process documentation or SOPs