IT Office Manager

Job Summary

The IT Office Manager serves as a trusted operational partner to the Chief Information Officer (CIO), Chief Technology Officer (CTO), and Information Technology (IT) leadership team. This role provides executive administrative support while helping ensure the IT organization operates efficiently, communicates effectively, and remains connected as a team.

Job Responsibilities

• Serve as a trusted administrative and operational partner to the CIO, CTO, and IT leadership team by proactively managing priorities, anticipating needs, and helping leaders remain organized and focused on strategic initiatives.
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Coordinate Calendars, Meetings, and Logistics

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Prepare, Edit, Proofread, Format, and Distribute Reports, Presentations, Executive Communications, Leadership Updates, Meeting Materials, and Other Professional Documents

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Draft and Distribute Recurring IT Communications, Meeting Summaries, Action Items, Department Announcements, Reminders, and Follow-Up Communications

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Organize Department Events, Recognition Activities, Team-Building Events, Celebrations, and Other Initiatives That Strengthen Collaboration, Connectedness, and Morale Across the IT Organization

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Assist with Coordination of Departmental Initiatives

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Collect, Organize, and Maintain Data Within Spreadsheets, Dashboards, Trackers, and Reports to Support Operational Reporting, Planning, Budgeting, and Leadership Decision-Making

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Maintain Electronic Filing Systems, Shared Folders, Department Records, and Administrative Documentation to Ensure Information is Accurate, Organized, Secure, and Readily Accessible

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Monitor Incoming Calls, Emails, Requests, and Routine Inquiries for the CIO, CTO, and IT Leadership, Responding Appropriately or Routing Requests to the Appropriate Individual

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Support Administrative Business Processes Including Expense Reporting, Invoice Processing, Purchase Requests, Vendor Coordination, Office Supply Management, Departmental Purchasing, and Contract Administration

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Partner Effectively with IT Leaders, Business Partners, Vendors, Human Resources, Finance, Facilities, and Other Stakeholders to Ensure Timely Communication, Coordination, and Strong Cross-Department Collaboration

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Maintain Confidentiality While Handling Sensitive Employee, Financial, Vendor, Technology, and Executive Information with Professionalism and Sound Judgment

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Continuously Evaluate Administrative Workflows and Recommend Improvements That Increase Efficiency, Organization, Communication, Consistency, and Service Across the IT Organization

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Leverage Modern Productivity Tools, Including Microsoft 365 and AI-Assisted Technologies, to Improve Communication, Organization, and Administrative Effectiveness

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Perform Other Related Duties as Assigned