IT Manager

About the role

We're looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow. You'll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support.

This is a highly visible, hands-on role. You'll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you'll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems.

We're looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy solving problems, helping people, and creating an IT environment that feels seamless to employees.

This role is based in our Boston office, with an in-office schedule Monday through Thursday and the flexibility to work from home on Fridays.

Responsibilities

• Own day-to-day IT operations and employee support, serving as a go-to resource for hardware, software, access, connectivity, and other technology needs.
• Manage employee onboarding and offboarding, including laptops, account provisioning, permissions, software access, and equipment collection.
• Own identity and access management, including Okta and related systems, ensuring employees have appropriate and secure access to the tools they need.
• Manage company devices and endpoints using Jamf Pro and related tooling, including provisioning, configuration, security policies, inventory, and troubleshooting.
• Administer SaaS applications and internal systems, managing licenses, permissions, access, configuration, and vendor relationships.
• Own office IT infrastructure, including WiFi and networking, conference rooms, Zoom and Google Meet setups, AV equipment, printers, and other workplace technology.
• Troubleshoot and resolve employee IT issues with a high level of responsiveness, follow-through, and customer service.
• Support security and compliance initiatives by maintaining strong device, access, and IT controls and ensuring systems and processes are appropriately documented and auditable.
• Manage IT equipment and inventory, including purchasing, deployment, tracking, maintenance, and replacement planning.
• Improve and automate IT workflows wherever possible, reducing repetitive work across onboarding, access requests, provisioning, and common support needs.
• Maintain and expand infrastructure-as-code practices using tools such as Pulumi to make IT systems more consistent, scalable, and manageable.
• Explore thoughtful uses of AI and automation to improve IT support and operations while maintaining appropriate human oversight.
• Partner with teams across Maven, including People, Security, Engineering, Finance, and Workplace, to support employees and anticipate the company's evolving technology needs.

Requirements

• 5+ years of experience in IT, IT operations, systems administration, systems engineering, or a related field, ideally within a fast-growing technology company.
• Experience owning or playing a significant role in the day-to-day IT function for an in-office or hybrid workforce.
• Strong hands-on experience with identity and access management, ideally Okta or a similar platform.
• Strong experience with device management, ideally Jamf Pro, and comfortable supporting a primarily Mac environment.
• Experience administering a broad range of SaaS applications and employee technology systems.
• Comfort troubleshooting across laptops, applications, identity and access, networks, conference rooms, and other workplace technology.
• Working knowledge of office networking and WiFi and ability to diagnose and resolve connectivity and performance issues.
• Experience supporting employee onboarding and offboarding and understanding the importance of getting access, equipment, and security right every time.
• Understanding of security and compliance fundamentals and experience implementing or maintaining IT controls and policies.

Qualifications

• Strong service mindset and genuine enjoyment helping employees solve problems and have a great technology experience.
• Organized, responsive, and comfortable managing competing priorities in a fast-moving environment.
• Proactive approach that looks beyond the immediate ticket or request to identify ways to improve the underlying process or system.
• Comfort with automation and scripting and interest in using technology to make IT operations more efficient and scalable.

How You Show Up

• We are customer champions. You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.
• We are bold in action. You move with urgency and courage, unafraid to challenge convention and take smart risks in pursuit of meaningful outcomes.
• We are data-driven and insight guided. You make thoughtful decisions grounded in evidence, combining data with intuition to guide strategy and execution.
• We are stronger together. You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership.

Benefits

• 100% of medical, dental, and vision premiums covered for you; 80% for family
• HSA and FSA plans available
• Unlimited vacation and 100% paid parental leave
• Free lunches, onsite gym, and commuter benefits for in-office employees
• $1,000 home office stipend and $5,000/year for continuing education
• Competitive salary, comprehensive benefits, and meaningful equity