IT Network Analyst II

PRIMARY RESPONSIBILITIES

• Respond to and resolve escalated network-related incidents and service requests from Level 1 and the Service Desk.
• Proactively monitor, analyze, and report on network performance and availability using leading tools (e.g., OpManager, FortiAnalyzer, OpsRamp).
• Perform advanced maintenance, firmware upgrades, and patch management on all network devices: Fortinet firewalls, NAC appliances, SD-WAN devices, layer 2/3 switches, wireless access points, and supporting hardware.
• Configure and optimize LAN/WAN, VPNs, VLANs, SD-WAN, and other network services to ensure seamless connectivity for all offices and remote workers.
• Support and implement new networking solutions, including cloud networking in Azure, and contribute to the continuous improvement of our network design and security posture.
• Maintain comprehensive and up-to-date network documentation, including topology diagrams, configuration standards, and inventory records.
• Auxiliary in designing, reviewing, and applying network security measures: firewall rule changes, ACLs, segmentation, and regular monitoring for suspicious activity or vulnerabilities.
• Collaborate with vendors, service providers, and project teams for troubleshooting, new deployments, and escalated support.
• Participate in disaster recovery, business continuity planning, and regular testing of network resilience.
• Provide mentorship and technical guidance to Level 1 IT staff; assist in staff cross-training as needed.
• Participate in scheduled on-call rotation (approximately bi-weekly); respond to after-hours and weekend support escalations when required.
• Travel to branch sites (U.S. and occasional international) for project deployments, troubleshooting, and support—approximately 15% of the time.

EXPERIENCE AND SKILL REQUIREMENTS

• Bachelor’s degree in Information Technology, Computer Science or similar degree with relevant experience.
• +2 to 5 years of hands-on experience in enterprise network administration or networking infrastructure support.
• Strong knowledge and experience with Fortinet (FortiGate firewalls, FortiNAC, SD-WAN), and HP/Aruba switching environments.
• Proficient with TCP/IP, DNS, DHCP, VPN, VLANs, BGP/OSPF routing, and wireless networking.
• Understanding of cybersecurity best practices for enterprise networks.
• PREFERRED: Experience with Azure networking, cloud integration, or hybrid cloud environments. Industry certifications (CompTIA Network+, Fortinet NSE, Cisco CCNA, or similar). Experience supporting Windows servers. Scripting/automation skills (PowerShell, Bash, or equivalent). Experience in a multi-site, industrial, or EPC (engineering/construction) environment.
• Excellent analytical and troubleshooting skills; resourceful and solutions focused.
• Strong verbal and written communication; able to explain complex issues to technical and non-technical staff.
• Self-motivated and able to work independently or collaboratively within a distributed team.
• Professional, customer-oriented, and committed to continuous learning and improvement.
• Willingness to adapt to new technologies and changing business needs.
• Ability to work outside standard business hours and respond to critical incidents after-hours and weekends.
• Must be able to travel (domestic/international) as needed - up to 15%.