IT Monitoring and Event Management Manager

We need to output HTML fragment with sections for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove sections like "About Our Work", "GDIT IS YOUR PLACE", "Total Rewards At GDIT", "Our Identity Verification Process", "Equal Opportunity Employer" etc. Keep substantive content: description of role, responsibilities, requirements, qualifications, skills, benefits, pay, schedule. We need to parse the job description. Let's extract: - About the role: maybe the paragraph after "Monitoring & Event Management Manager Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you." Also "MEANINGFUL WORK AND PERSONAL IMPACT As The Monitoring & Event Management Manager, You Will:" then bullet list of responsibilities. But we need sections: About the role (maybe a brief overview), Responsibilities (list), Requirements (maybe experience, citizenship, clearance), Qualifications (maybe degree, certifications), Skills (list of required skills), Benefits (benefits description), Pay (salary range), Schedule (location, onsite, hours, travel). We must not create sections with filler like "not specified". So only include if we have content. Let's gather content: Overview / About the role: "Monitoring & Event Management Manager Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you." Also maybe "MEANINGFUL WORK AND PERSONAL IMPACT As The Monitoring & Event Management Manager, You Will:" but that's more responsibilities. We'll put About the role as a paragraph summarizing the role: maybe combine first two sentences. Responsibilities: bullet list from "As The Monitoring & Event Management Manager, You Will:" includes: - Lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day to day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customers hybrid IT environment. - Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement. - Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents. - Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs. We can also include other responsibilities like maybe "Experience: What You’ll Need to Succeed:" but that's requirements. Requirements: maybe "Experience: What You’ll Need to Succeed:" includes: - 5+ years of Monitoring & Event Management experience. - 3+ years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services. - ITIL 4 Foundation or ITIL 5 Foundation Certification is required by the customer to be considered for this role. - Degree: High School Diploma. College Preferred. - US Citizenship Required: Yes. - Security Clearance: Able to obtain and maintain a “High Risk’ Public Trust. - Location: Arlington, VA. Will be onsite 5 days a week. - Scheduled Weekly Hours: 40 - Travel Required: Less than 10% - Telecommuting Options: Onsite Work Location: USA VA Arlington But some of these are more like qualifications or schedule. We need to separate: Requirements (maybe experience, citizenship, clearance), Qualifications (education, certifications), Skills (technical skills), Benefits, Pay, Schedule. Let's extract: Experience requirements: 5+ years Monitoring & Event Management experience; 3+ years in IT outsourcing/consulting/gov contracting managing personnel and operational delivery for 24x7 services. Certifications required: ITIL 4 Foundation or ITIL 5 Foundation Certification. Education: High School Diploma; College Preferred. Citizenship: US Citizenship Required. Clearance: Able to obtain and maintain a “High Risk’ Public Trust. Location: Arlington, VA. Onsite 5 days a week. Schedule: Scheduled Weekly Hours: 40; Travel Required: Less than 10%; Telecommuting Options: Onsite. We could put location and schedule under Schedule section. Skills: Required Skills list: - Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment. - Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration. - Integrating automation for alerts and operational efficiencies. - Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent) - Experienced running incident bridge calls and delivering outage updates. - Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis. - Understanding of the operation of Zwa Blank and ServiceNow Automation Scripting skills (Powershell preferred) - Preferred: Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM). - Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation. - Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics. Attributes For Success (soft skills): Proven leadership and team management in high pressure, 24x7 environments. Clear, concise communicator for technical and non technical stakeholders; Customer focus and ability to coordinate with vendors and third party providers. We could include these under Skills or maybe a separate Attributes section but not required; we can put under Skills. Benefits: from "Rewards — Comprehensive benefits and wellness packages, 401K with company match, competitive pay, and paid time off." Also later "Total Rewards At GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available." We should include that as Benefits section. Pay: "The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range." Schedule: we have location, onsite, hours, travel. We must not include boilerplate like "Equal Opportunity Employer", "About Our Work", "GDIT IS YOUR PLACE", "Our Identity Verification Process", etc. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must output only HTML fragment. Let's structure:

About the role

Monitoring & Event Management Manager Advance how our customer operates while you advance your career. Join GDIT as Monitoring & Event Management Team Lead (SIEM capable) and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

Responsibilities

• Lead the team that staffs the Enterprise Wide Command Center (EWCC) and own day to day delivery of SIEM and 24x7x365 monitoring, event correlation, incident validation, escalation, and restoration activities across the federal customers hybrid IT environment.
• Ensure MEM tooling, dashboards, CMDB/ITSM integration, and processes meet requirements and contractual service levels while managing contractor personnel performance, documentation, and continuous improvement.
• Manage event detection, validation, correlation, automated ticket generation into ITSM, and lead incident bridge calls for P1/P2 incidents.
• Drive improvements in monitoring efficacy, reduce false positives, and ensure timely P1 outage notifications and status updates per SLAs.

Requirements

• 5+ years of Monitoring & Event Management experience.
• 3+ years in an IT outsourcing, IT consulting and/or government contracting environment managing personnel and operational delivery for 24x7 services.
• ITIL 4 Foundation or ITIL 5 Foundation Certification required.
• US Citizenship required.
• Able to obtain and maintain a “High Risk” Public Trust clearance.

Qualifications

• High School Diploma; College preferred.

Skills

• Experience integrating monitoring with CMDB/CMS and ITSM platforms and automating incident population and severity assignment.
• Proficiency in ServiceNow Operations Modules, including Event Management, ITOM/Discovery, Service Mapping, Incident Management, CMDB operations, and Orchestration.
• Integrating automation for alerts and operational efficiencies.
• Experience with log aggregation, event normalization, correlation rule development, and SIEM style analytics (e.g., Splunk, QRadar, Microsoft Sentinel, or equivalent).
• Experienced running incident bridge calls and delivering outage updates.
• Strong analytical skills for root cause analysis, trend interpretation, and parametric application analysis.
• Understanding of Zwa Blank operation and ServiceNow Automation Scripting skills (PowerShell preferred).
• Preferred: Experience with Digital Experience Monitoring (DEX) and application performance monitoring (APM).
• Preferred: Experience with low code automation platforms and vendor support relationships for troubleshooting and EOL remediation.
• Preferred: Deep understanding of ITIL processes (Incident, Problem, Change, Event, Capacity) and experience enforcing SLAs and operational metrics.
• Attributes for success: Proven leadership and team management in high pressure, 24x7 environments; clear, concise communicator for technical and non‑technical stakeholders; customer focus and ability to coordinate with vendors and third‑party providers.

Benefits

• Comprehensive benefits and wellness packages, including medical plan options (some with Health Savings Accounts), dental, vision, and 401(k) with company match.
• Paid time off plans: vacation, sick, personal time, holidays, paid parental, military, bereavement, and jury duty leave.
• Short‑ and long‑term disability, life, accidental death and dismemberment, personal accident, critical illness, and business travel accident insurance.
• Flexible work weeks where possible to support work/life balance.

Pay

The likely salary range for this position is $128,039 - $173,229. Salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Schedule

• Location: Arlington, VA.