IT MFG System Specialist 1

Responsibilities

• Develop a working knowledge of the L-H Battery systems products and apply learned skill sets while supporting L-H Battery customers.
• Serve as the first point of contact for customers, handling support requests and system-related questions over the phone and by email.
• Create and manage tickets in our ticketing system and reply within the guidelines of the L-H Battery service level agreement (SLA).
• Troubleshoot complex issues within Microsoft Operating Systems and the L-H Battery products while maintaining detailed documentation of the progress through completion.
• Demonstrate strong customer relationship skills. Must have the ability to work with all levels of technical expertise.
• Detect issues, make reports, inform team members and appropriate parties so that corrective actions can be taken.
• Work closely and collaborate with the Production teams, Quality team, and the Engineering team during software release cycles.

Requirements

• Basic SQL database and SQL querying experience (1+ yrs).
• Previous customer service or support (Desktop Support, Help Desk Support, Customer support) (0-3 yrs).
• SAP ERP Base SCM/Manufacturing/Purchasing/Logistic related IT operation experience (0-3 yrs).
• Microsoft OS knowledge (1+ yrs).

Qualifications

• Bachelor’s degree in information technology or a related field is preferred.
• Experience in Manufacturing Knowledge/Skills.
• Basic Network and IT understanding.
• Excellent problem solving/troubleshooting skills.
• Ability to quickly learn and comprehend ever-changing technology.
• Excellent verbal and written communication skills.
• Flexibility with scheduling to cover support for all North American regions.
• Experience performing process innovation.
• Self-Directed and ability to work in a diverse workforce.
• Participate in remote meetings with LG Energy solution Teams as needed.

Skills

• Bilingual skills, writing and speaking, in English and Korean are a plus.

Benefits

• Competitive base salary.
• Paid time off, including vacation & paid holidays.
• Ability to earn compensatory time off.
• Industry-leading benefit plans (Medical, Dental, Vision, Rx).
• Shift premium (when assigned).
• 401K plan with company match.
• Relocation assistance (if eligible).
• Career Growth Advancement opportunities.
• Education reimbursement for continued learning.
• Training and development programs.

Pay

Competitive base salary.

Schedule

Onsite Shift: 1st shift M-F, 8 AM - 5 PM.