IT Technical Specialist 1

About the role

From supporting internal teams to developing next-gen materials, our professional roles span strategy, innovation, and purpose. At CNG, you’ll do work that matters—and own it all.

Responsibilities

• Diagnose and resolve complex technical issues related to hardware, software, operating systems, network services, and business applications.
• Provide technical support to end-users for a wide range of IT systems, including those specific to manufacturing environments.
• Install, configure, maintain, and repair computer systems, software, and peripheral equipment.
• Manage and prioritize support tickets effectively, ensuring timely resolution.
• Aid in the design and implementation of networks and IT solutions.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Participate in IT projects, including system upgrades, migrations, and new deployments.
• May provide guidance and training to Junior Technical Specialists.
• Consult with users to determine appropriate hardware and software needs.

Requirements

• Bachelor's degree in IT or a related field, or equivalent experience and certifications (e.g., CompTIA Network+, Security+).
• 2-5 years of experience in a technical support role.
• Strong troubleshooting skills across a variety of technologies (hardware, software, networking).
• In-depth knowledge of operating systems, enterprise applications, and IT infrastructure components.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Experience with IT support in a manufacturing or distribution environment is a plus.

Qualifications

• Essential qualifications include a bachelor's degree in IT or a related field, or equivalent experience and certifications (e.g., CompTIA Network+, Security+).
• 2-5 years of experience in a technical support role.
• Strong troubleshooting skills across a variety of technologies (hardware, software, networking).
• In-depth knowledge of operating systems, enterprise applications, and IT infrastructure components.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage multiple tasks.
• Experience with IT support in a manufacturing or distribution environment is a plus.

Skills

• Technical troubleshooting skills.
• Knowledge of operating systems, enterprise applications, and IT infrastructure components.
• Effective communication and interpersonal skills.
• Problem-solving abilities.
• Ability to manage multiple tasks.

Benefits

• Total Rewards: Employee Ownership – Become a company owner day 1!
• Full medical, dental, and vision insurance upon hire.
• Holiday Pay.
• Paid vacation.
• 401(k) with company match.
• Performance-based bonuses.
• Tuition reimbursement.
• Career advancement opportunities across 15+ facilities.

Pay

Compensation details are confidential and will be shared during the interview process.

Schedule

Hours and schedule details are confidential and will be shared during the interview process.