IT Specialist 1

About the role

Join a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

Responsibilities

• Troubleshoot user hardware, software, and connectivity issues in an Enterprise environment (printer connectivity, Outlook and MS Office issues, password resets, wireless/wired connectivity, folder/file permissions).
• Perform basic Active Directory tasks: account and object creation/modification, work with Security Groups and Organizational Units, and learn basic PowerShell for gathering information.
• Handle basic Exchange and/or Office 365 tasks: confirm email addresses, check and update distribution lists.
• Manage tickets in Service Now: update, assign, close, sort, and filter.
• Provide basic break/fix support for end-users: troubleshoot connectivity, peripherals, hardware, and software issues.
• Set up accounts and hardware for incoming hires and decommission for departing employees: build accounts, image and deploy hardware, retrieve hardware.
• Support company events from an IT perspective, including A/V and computer requirements.
• Create simple documentation.
• Participate in on-call rotation for critical off-hours support (monthly).

Requirements

• Experience in a Windows desktop environment.
• Experience with hardware troubleshooting, network security, and network administration.
• Basic knowledge of network connectivity, protocols, and security devices, including VPN troubleshooting.
• Strong in-person, phone, and written communication skills; ability to manage expectations and de-escalate stressed users/situations.
• Technical certifications in PC or network-related areas (e.g., CompTIA A+, Network+) are a plus.
• Must be a Citizen or Permanent Resident of the country you are applying for, or hold/be able to obtain a valid working visa.

About ALS

The ALS team is a diverse and dedicated community united by a passion to make a difference in the world. Our values shape how we work, treat each other, and recognize excellence. We support professional development with programs and opportunities to help you build a diverse career. We prioritize safety, flexibility, and rewarding careers that positively impact our people, the planet, and our communities.