IT Manager – Enterprise Technology

Core Responsibilities

• Lead with accountability, integrity, and transparency in every interaction
• Foster a culture of collaboration, ownership, and continuous improvement
• Build trusted relationships across the organization through responsive and professional service
• Promote operational excellence and technology best practices
• Own the day-to-day operation of Aqueduct's internal technology environment
• Deliver reliable, responsive technology support for employees across the organization
• Manage endpoint lifecycle, employee onboarding and offboarding, workplace technology, and the day-to-day operation of Aqueduct's corporate technology environment
• Develop and maintain operational documentation, standards, and procedures
• Continuously improve the employee technology experience through process improvement and automation
• Administer and support the organization's Microsoft cloud environment and core technology platforms
• Manage business technology systems, workplace infrastructure, office technology, and lab technology
• Support the technology needs of Aqueduct's corporate headquarters, including collaboration spaces and shared technology resources
• Cook up with internal technical teams and external vendors to ensure reliable technology services and support critical facility technologies
• Evaluate and recommend technologies that align with business objectives
• Enable AI and modern workplace technologies across the organization
• Partner with business leaders to identify opportunities to improve productivity through technology
• Support business application integrations and automation initiatives
• Promote user adoption through education, best practices, and ongoing support
• Execute internal technology initiatives aligned with company priorities
• Ensure internal technology services remain aligned with established security, governance, and operational standards
• Participate in technology planning, change management, and continuous improvement initiatives
• Maintain technology documentation, asset management, and operational best practices
• Own the lifecycle management of internal technology assets, including procurement, inventory, deployment, assignment, recovery planning, software licensing, and secure disposal
• Collaborate with business leaders to understand technology needs and priorities
• Coordinate with internal technical teams and external vendors to deliver successful technology initiatives
• Communicate technology recommendations, project updates, and operational improvements to stakeholders

Required Skills & Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, or equivalent experience
• 7+ years of progressive IT experience supporting enterprise technology environments
• Experience administering Microsoft 365 and Azure environments
• Strong knowledge of endpoint management, identity, cloud technologies, networking, and modern workplace solutions
• Experience supporting enterprise business applications and SaaS platforms
• Experience supporting corporate office technology, workplace collaboration tools, and vendor-managed technology services
• Excellent troubleshooting, organizational, communication, and project management skills

Preferred Skills & Qualifications

• Microsoft certifications
• Experience with AI productivity platforms such as Microsoft Copilot, OpenAI, or similar technologies
• Familiarity with automation and integration platforms
• Previous experience within a Managed Services Provider (MSP), Value Added Reseller (VAR), or technology consulting organization