IT Manager

About the Opportunity

The company is on a mission to set a new standard for café favorites with better-for-you beverages that are craveable, convenient, and without compromise. Positioned at the intersection of café culture, convenience, and functional nutrition, the organization is reimagining the drinks people buy every day — proving you don’t have to compromise between great taste and quality ingredients. What began as a cult-favorite DTC brand has rapidly scaled into an omnichannel business, now expanding into major retail while building a loyal community around better-for-you café favorites.

This role is responsible for ensuring the team has secure, reliable, and well-managed technology while building practical processes that scale with the business. Rather than implementing large enterprise platforms or building everything from scratch, this position will optimize existing systems, establish consistent IT practices, and partner with trusted third-party vendors for specialized services like cybersecurity and endpoint protection.

This individual will be the primary owner of IT operations—keeping employees productive, managing system access, supporting onboarding and offboarding, coordinating vendors, and helping the business make thoughtful technology decisions.

Key Responsibilities

• Employee IT Operations
  • Own day-to-day IT operations for employees across the business
  • Provide hands-on support for hardware, software, SaaS applications, and general technical issues
  • Manage company-issued Mac and Windows devices for U.S. employees through Rippling Device Management
  • Ensure devices are properly enrolled in MDM, compliant with company security settings, and remain up to date
  • Support the international contractor workforce, balancing security with the realities of personally owned devices
• Identity & Access Management
  • Own employee onboarding and offboarding from an IT perspective
  • Create consistent processes for provisioning and deprovisioning access across all business systems
  • Manage user accounts, permissions, MFA, and role-based access
  • Conduct periodic access reviews to ensure employees have appropriate system permissions
  • Maintain documentation of access standards and onboarding workflows
• Google Workspace Administration
  • Serve as administrator for Google Workspace
  • Manage users, groups, permissions, security settings, and organizational policies
  • Troubleshoot Workspace issues and support employees
  • Help maintain a secure, well-organized collaboration environment
• Security & Vendor Management
  • Serve as the internal owner of cybersecurity initiatives
  • Evaluate, recommend, and manage third-party vendors for specialized services
  • Coordinate implementation and ongoing management of security vendors
  • Partner with external experts to continuously improve the security posture
  • Help establish practical security policies and best practices across the organization
• Systems & SaaS Management
  • Develop a complete understanding of the systems used across the business
  • Maintain an inventory of software, vendors, licenses, and owners
  • Identify overlapping tools, unused licenses, and opportunities to simplify the technology stack
  • Partner with department leaders to ensure teams have the right tools while managing costs responsibly
  • Negotiate renewals and help optimize software spend
• IT Policies & Process Improvement
  • Create practical IT policies and documentation that fit a growing startup
  • Standardize device setup, onboarding, offboarding, access management, and security practices
  • Build repeatable processes that improve consistency without creating unnecessary bureaucracy
  • Recommend improvements that provide meaningful business value while maximizing existing technology investments

Required Qualifications

• 4+ years of experience in IT operations, systems administration, or internal IT support
• Experience supporting a growing company where multiple hats were worn
• Enjoyment in building structure and improving processes
• Comfort managing IT as a team of one while partnering with outside vendors
• Experience administering Google Workspace
• Familiarity with identity and access management best practices
• Experience managing SaaS applications, licensing, and vendor relationships
• Understanding of cybersecurity fundamentals and knowing when to leverage outside expertise
• Experience supporting both Mac and Windows environments
• Resourceful, pragmatic, and budget conscious
• Focus on solving business problems rather than implementing technology for technology's sake

Preferred Qualifications

• Google Workspace Administrator certification
• Experience with Rippling Device Management or similar MDM platforms
• Experience working with distributed or remote teams
• Familiarity with Apple Business Manager
• Experience implementing security vendors such as Huntress, SentinelOne, CrowdStrike, Mimecast, Proofpoint, or similar
• Experience creating IT policies and internal documentation

Benefits

• Competitive Salary
• 100% Company-Paid Health, Dental, Vision & Life Insurance for employees (Family coverage available at employee cost)
• 401(k) Retirement Plan
• Parental Leave
• Free Access to company products
• Career Growth Opportunities
• Collaborative, Fast-Paced Start-Up Environment