IT Manager

About the role

Santé Group Companies is a leader in community-based behavioral and mental health services. We are passionate about providing empathetic and potentially life-saving care to help individuals heal, recover, and thrive.

Responsibilities

• Supervise and manage a technology team of 3-4 staff members, with full responsibility for the direction, coordination, and evaluation of IT services.
• Carry out supervisory responsibilities in accordance with organizational policies, accreditation requirements, and applicable laws — including interviewing, hiring, training, planning and assigning work, appraising performance, rewarding and disciplining, and resolving complaints and problems.
• Develop your team through coaching, task and project assignment, and performance management.
• Lead IT projects end to end — system upgrades, new implementations, and site expansions — including planning, execution, and cross-functional coordination.
• Develop and own IT budgets; provide cost-effective recommendations to leadership.
• Manage relationships with IT vendors, telecom partners, and managed service providers, including contract and cost negotiations.
• Oversee IT systems across Santé programs and administration offices (18 offices and growing).
• Manage Microsoft-based infrastructure including Microsoft 365, Azure AD/Entra ID, SharePoint, OneDrive, Teams, Exchange, and Intune.
• Ensure secure network connectivity across sites, including firewalls, VPNs, wireless access points, and ISP coordination.
• Manage hardware lifecycle for laptops, desktops, tablets, mobile devices, printers, and peripherals.
• Maintain system uptime, backups, disaster recovery, and business continuity protocols.
• Provide responsive helpdesk escalation support and coordinate external contractors.
• Serve as system owner for Microsoft 365 tenant administration for the organizations.
• Design and maintain SharePoint sites, document libraries, permissions, and retention policies.
• Develop automated workflows using Power Automate and Forms to streamline onboarding, compliance, incident reporting, HR requests, and internal approvals.
• Train staff on Microsoft tools to improve efficiency, collaboration, and data integrity.
• Ensure role-based access, security controls, and system workflows align with HIPAA, Medicaid, and licensing requirements.
• Partner with Program Leadership, HR, Finance and other stakeholders to support technology documentation, invoicing and billing accuracy, and audit readiness.
• Support the Data Team with EHR vendors for system configuration, troubleshooting, and enhancements.
• Implement cybersecurity best practices including MFA, endpoint protection, encryption, and phishing prevention.
• Ensure HIPAA-compliant data handling, secure remote access, and audit readiness.
• Develop and maintain IT policies, procedures, acceptable use standards, and incident response plans.
• Conduct periodic risk assessments and vulnerability reviews.
• Translate technical concepts into plain language for non-technical users.
• Collaborate closely with the RCF IT Manager on shared or integrated infrastructure, security standards, system interoperability, and technology best practices where appropriate.
• Coordinate coverage, cross-support, and continuity planning with Santé IT leadership to ensure operational stability during transitions, outages, or peak operational needs, when feasible.
• Participate in joint planning discussions related to shared systems, vendors, cybersecurity posture, and long-term infrastructure strategy.
• Stay current on healthcare and nonprofit technology trends.
• Perform other related duties as assigned.

Requirements

• Completed bachelor's degree in information technology, Computer Science, or a related field from an accredited college or university, AND six plus (6+) years' related experience in technical operations management — including demonstrated experience managing a team, owning budgets, and leading projects.
• Key Technical Competencies Include Advanced Microsoft 365 and Entra ID administration, including identity, access, and security controlsWindows Server and Active Directory management, including hybrid integrationsInstallation, configuration, maintenance, and troubleshooting of Microsoft Windows server and client environmentsNetworking fundamentals, including TCP/IP, firewalls, VPNs, and secure remote accessExperience with virtualization and client/server architectureSupport and administration of internet and intranet technologiesExperience supporting Electronic Medical Records (EMR/EHR) systems in production environmentsKnowledge of HIPAA security and data privacy standards and their application to healthcare IT systemsProject management experience, including planning, execution, and coordination of complex IT initiatives.

Preferred Qualifications

• Microsoft 365 Administrator or Azure Administrator certification
• CompTIA Security+ or equivalent security certification
• HIPAA or Healthcare IT-related certification
• ITIL Foundation certification

What You'll Get

• Robust Retirement Plan – 403(b) with company match to support your future.
• Health Coverage That Cares – Comprehensive medical, dental, and vision insurance.
• Time to Recharge – Generous paid time off and sick leave.
• Celebrate You – Enjoy your birthday off every year!
• Training & Growth – Ongoing development programs and career advancement opportunities.
• Culture of Purpose – A welcoming, inclusive environment where you belong.
• Employee Assistance Program – Confidential support for life's challenges.
• Wellness Perks – Annual wellness initiatives and access to the Calm App.
• Recognition & Rewards – Through our Awardco platform and referral program.
• Exclusive Discounts – Enjoy deals through FunEx and more.
• Life and AD&D insurance provided at no cost.
• Short and long-term disability coverage.
• Optional legal assistance and transferable life insurance.
• Pet insurance for your furry family.
• Ancillary plans like critical illness, accident, and hospital indemnity.
• Financial Flexibility – Flexible spending accounts (FSA) to help with healthcare and dependent care expenses.