IT Manager

BNP Associates, Inc., a global leader in air transportation consulting and engineering, has an immediate need for an IT Manager in our Seattle office. Founded in 1971, BNP is a full-service consulting and engineering firm specializing in airport and warehousing infrastructure projects worldwide. With over 54 years of operation, BNP has completed thousands of projects, from small terminal projects to the world's largest mechanized material handling systems. Our clients include airlines, airports, government agencies, and transportation infrastructure specialists worldwide.

About the role

BNP Associates is seeking a highly capable, hands-on IT Manager to manage, support, and continuously improve the company's technology environment, infrastructure, security posture, and enterprise systems. This role is ideal for a technically strong IT professional who is comfortable operating in a lean, cloud-first environment built on Microsoft 365, Intune, Entra ID, and other SaaS platforms. Success will be measured by system reliability, security maturity, operational efficiency, user satisfaction, and the successful delivery of technology initiatives.

Responsibilities

• Support execution of the company's technology roadmap, ensuring IT systems meet current business needs.
• Research emerging technologies and recommend enhancements for reliability, security, productivity, and operational efficiency.
• Maintain technology standards and best practices to promote consistency and reduce technical debt.
• Identify opportunities to simplify, standardize, automate, and improve IT operations.
• Maintain and administer IT policies and procedures covering acceptable use, onboarding/offboarding, data protection, backups, disaster recovery, and business continuity.
• Coordinate with HR, Finance, Legal, and leadership to support operational alignment and compliance requirements.
• Administer, maintain, and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune, and Entra ID.
• Manage user provisioning, licensing, Conditional Access policies, MFA, device enrollment, endpoint compliance, permissions, and collaboration settings.
• Leverage PowerShell, Microsoft Graph, and related Microsoft technologies to automate administration, reporting, and operational processes.
• Manage daily IT operations to ensure reliable system performance, infrastructure stability, and responsive end-user support.
• Administer identity and access management processes, maintaining secure authentication standards aligned with NIST principles and industry standards.
• Support incident response efforts, perform root cause analysis, and implement corrective actions and security improvements.
• Manage the full lifecycle of company devices including provisioning, configuration, patching, compliance, inventory management, and hardware refresh planning.
• Support and maintain the company's network and infrastructure, including firewalls, switches, VPNs, wireless infrastructure, and cloud-managed networking platforms.
• Manage day-to-day collaboration platform administration including Teams structure, SharePoint permissions, external sharing, retention considerations, and user access policies.
• Support IT projects from planning through implementation, including migrations, system upgrades, infrastructure improvements, and new technology deployments.
• Maintain a structured work management system (Azure DevOps or similar) to prioritize, assign, document, and track IT work and operational improvements.
• Support the company's evolving use of AI tools and platforms by implementing security standards, employee guidance, and productivity-focused workflows.
• Manage relationships with IT vendors, contractors, consultants, and service providers, including evaluating performance and coordinating escalations.
• Maintain technical and operational documentation for system configurations, architecture, administrative procedures, and project decisions.
• Occasionally require schedule flexibility to support critical issues, planned maintenance, special projects, system upgrades, or emergency response activities.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience preferred.
• 5+ years of corporate IT experience with hands-on systems administration, endpoint management, user support, and cybersecurity responsibilities.
• Strong experience with Microsoft 365, Entra ID, Intune, Conditional Access, SharePoint Online, and endpoint security management.
• Experience supporting modern cloud-first IT environments centered around Microsoft 365, Entra ID, Intune, and SaaS platforms.
• Strong understanding of networking fundamentals including firewalls, VPNs, switching, wireless infrastructure, and remote connectivity.
• Prior leadership or management experience with accountability for IT operations and outcomes.
• Experience managing IT vendors, consultants, and third-party service providers.
• Ability to implement effective operational processes without unnecessary complexity.
• Strong troubleshooting, communication, and organizational skills.
• Comfortable working independently and making sound decisions with limited supervision.
• Experience supporting professional services or engineering environments is a plus.
• Relevant Microsoft, cybersecurity, networking, or cloud certifications are a plus but not required.
• Experience using Azure DevOps, Jira, or similar work management platforms preferred.
• Strong experience developing and maintaining PowerShell scripts and utilizing Microsoft Graph API to automate, administer, and report on Microsoft 365 and Entra ID environments.

Pay

$100,000 - $150,000 annually, commensurate with experience, skills, and qualifications.

Benefits

• Medical, dental, vision, and life insurance
• 401(K)
• Paid holidays and vacation/personal time
• Annual salary reviews
• Annual bonus consideration
• Compliance with all US mandatory employer contributions
• Advancement opportunities