IT Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to extract content. Given posting: Position: IT Manager, Job ID, Location, Shift, Salary. Then mission statement, description. Then responsibilities etc. We need to avoid repeating job title as heading. No Job ID/requisition numbers as headings; fold minor metadata into short

or drop it. So we can include location, shift, salary maybe in a

under About the role? Or we could have a short paragraph with location, shift, salary. We need sections: About the role (maybe intro), Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to see what content exists. From posting: "As a team, the mission of Lifeworks is to provide advocacy, empowerment, and opportunity to those that we serve. As a member of our team, we are all here to support you as we provide creative opportunities and services to adults with developmental and intellectual disabilities. Lifeworks isn't just a job; it is an opportunity for a fulfilling career with a purpose. We offer competitive pay & excellent benefits in a rewarding and supportive environment. Lifeworks is hiring a full time IT Manager to work with Individuals with ID/DD. We are a nonprofit human service agency that provides adults with developmental disabilities the opportunity to live engaged and meaningful lives." That's about the role/organization. Then "Under the direction of the Chief Financial Officer, the Information Technology Manager is responsible for the day-to-day operation, security, and strategic direction of technology across the agency, supporting approximately 450 users at more than 20 locations. The Manager supervises and develops the IT Support Staff and serves as the agency’s principal technical resource and escalation point. A central objective of this position is to progressively transition network, system, and Microsoft 365 administration currently performed by the agency’s outsourced information technology provider to internal staff, reducing the agency’s reliance on and expenditures with that provider while maintaining or improving service quality, availability, and security. This is a working management position; the Manager is expected to perform hands-on technical work in addition to supervisory and planning duties. The Manager provides technology oversight for the agency electronic health record, payroll, and other third-party software systems, and leads the review, approval, and secure deployment of artificial intelligence tools across the agency. The Manager partners with Operations and the healthcare side of the agency to maintain and attest to the security of protected health information in accordance with the HIPAA Security Rule. Complies with all principles of Human Rights, D.P.P.C., the Department of Developmental Services, the Division of Medical Assistance, and all other applicable funding regulations as adhered to by Lifeworks Directly supervises one IT Support Staff position. Carries out supervisory responsibilities in accordance with agency policies and applicable law, including training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems; and participating in interviewing and hiring. Also directs the work of contracted technology vendors and consultants." Then "Essential Duties" with subcategories: Leadership and Staff Development, Vendor Management and Transition of Outsourced Services, Infrastructure, Network, and Cloud Operations, Security, Privacy, and HIPAA Compliance, End User Support and Program Services, Enterprise Applications and Third-Party Systems, Planning, Budget, and Purchasing, Artificial Intelligence Oversight and Governance. Thus responsibilities are many. Requirements/Qualifications: Not explicitly listed? There's no explicit "Requirements" or "Qualifications" bullet list. The posting describes duties but not explicit qualifications like education, experience. Might be implied but not stated. We should not invent. So we should not create Requirements or Qualifications sections if no specific content. Skills: Not explicit list; maybe implied but not stated. Better not to create. Benefits: The posting says "We offer competitive pay & excellent benefits in a rewarding and supportive environment." That's vague but mentions benefits. It says "competitive pay & excellent benefits". That's somewhat specific? It mentions benefits but not details. The rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state "competitive pay & excellent benefits". That's a statement about benefits, albeit vague but it's stating benefits exist. Should we include a Benefits section? It says "excellent benefits". That's not specific details but it's stating benefits. The rule says we should not create Benefits sections unless posting actually states them. It does state "excellent benefits". So we could include a Benefits section with that statement. However we need to avoid filler like "varies". This is not filler; it's a statement. So we can include a Benefits

• with that statement? Or

  . Probably

  . Pay: The posting includes Salary: $90,000-$100,000. That's specific. So we need a Pay section with that. Schedule: Shift: Monday-Friday 8:30am - 4:30pm. That's specific. So Schedule section. Thus we will have sections: About the role (intro), Responsibilities (list of duties), Pay, Schedule, Benefits. We need to use

  for section headings. Use

  • for any list of duties/requirements/benefits. Use

    for prose. We must not repeat job title as heading. So About the role heading is fine. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all duties etc. That's a lot. We need to capture the essential duties sections and sub-bullets. We should output an HTML fragment with headings and lists. We need to decide structure: Under Responsibilities, we can have a

    with each major duty as
    • . Could also nest sublists for sub-duties. The rule: Use
      • for any list of duties/requirements/benefits. It doesn't forbid nesting. We can nest. We need to include all details from the posting under Responsibilities. Let's extract. From "Under the direction of the Chief Financial Officer, the Information Technology Manager is responsible for the day-to-day operation, security, and strategic direction of technology across the agency, supporting approximately 450 users at more than 20 locations. The Manager supervises and develops the IT Support Staff and serves as the agency’s principal technical resource and escalation point. A central objective of this position is to progressively transition network, system, and Microsoft 365 administration currently performed by the agency’s outsourced information technology provider to internal staff, reducing the agency’s reliance on and expenditures with that provider while maintaining or improving service quality, availability, and security. This is a working management position; the Manager is expected to perform hands-on technical work in addition to supervisory and planning duties. The Manager provides technology oversight for the agency electronic health record, payroll, and other third-party software systems, and leads the review, approval, and secure deployment of artificial intelligence tools across the agency. The Manager partners with Operations and the healthcare side of the agency to maintain and attest to the security of protected health information in accordance with the HIPAA Security Rule. Complies with all principles of Human Rights, D.P.P.C., the Department of Developmental Services, the Division of Medical Assistance, and all other applicable funding regulations as adhered to by Lifeworks Directly supervises one IT Support Staff position. Carries out supervisory responsibilities in accordance with agency policies and applicable law, including training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems; and participating in interviewing and hiring. Also directs the work of contracted technology vendors and consultants." Then "Essential Duties" with categories: Leadership and Staff Development: - Supervises the IT Support Staff position, including assignment of work, setting of priorities, performance evaluation, and day-to-day coaching. - Develops and executes a structured training plan that advances support staff from basic end user support toward independent administration of servers, network devices, and Microsoft 365 services. - Documents systems, configurations, and recurring procedures so that agency knowledge resides with Lifeworks rather than with an outside provider or a single individual. - Selects, implements, and administers an information technology ticketing system; establishes service standards, ticket handling practices, and escalation paths; and reports on service volume, response time, and performance to the Chief Financial Officer and senior leadership. - Serves as the agency’s subject matter expert on technology and advises senior leadership in clear, non-technical terms. Vendor Management and Transition of Outsourced Services: - Manages the relationship with the agency’s outsourced information technology provider, including scope, service levels, ticket escalation, invoicing accuracy, and performance review. - Develops and executes a phased plan to bring outsourced functions in-house, prioritizing by cost, risk, and internal readiness, with the long-term objective of substantially reducing and ultimately concluding the managed services contract. - Obtains and maintains full administrative control of agency tenants, systems, domains, licensing, and credentials, and ensures the agency retains ownership of all accounts, documentation, and configuration data. - Documents current provider-performed services, defines transition milestones and acceptance criteria for each, and reports progress and realized savings to the Chief Financial Officer. - Evaluates vendors and solicits competitive pricing for hardware, software, licensing, circuits, and services; negotiates terms and recommends selections. Infrastructure, Network, and Cloud Operations: - Administers cloud-hosted server infrastructure, including provisioning, patching, monitoring, performance, and capacity planning. - Administers and supports network infrastructure at all agency locations, including routers, switches, wireless access points, internet circuits, and remote access. - Administers the agency Microsoft 365 tenant, including Exchange Online, SharePoint and OneDrive, Teams, Entra ID and any on-premises or hybrid Active Directory identity and access, licensing, and endpoint management. - Oversees backup and disaster recovery for agency systems and data; verifies that backups complete successfully and periodically tests restoration. - Supports the agency Voice over IP telephone systems across all locations, including moves, adds, changes, and coordination with carriers. - Establishes and maintains monitoring and alerting for servers, network devices, endpoints, and circuits. - Maintains a current inventory of hardware, software, licenses, and cellular devices, including acquisition and disposition records. Security, Privacy, and HIPAA Compliance: - Works with Operations, healthcare program leadership, and the designated Information Security Officer to safeguard protected health information and to complete and attest to security requirements under the HIPAA Security Rule. - Conducts and documents periodic security risk assessments; develops, tracks, and reports on remediation plans. - Develops, maintains, and enforces the agency Written Information Security Program (WISP) as required under Massachusetts 201 CMR 17.00, together with supporting technology policies covering acceptable use, access control, passwords and multifactor authentication, mobile devices, remote access, encryption, and incident response. - Administers endpoint protection, email security, patch management, and vulnerability remediation across servers, workstations, and mobile devices. - Manages user account provisioning and timely termination of access, and performs periodic reviews of privileged and general user access. - Coordinates security awareness training for agency staff and responds to reported phishing and security concerns. - Supports completion of cyber liability insurance applications, funder and contractual security questionnaires, and business associate agreement obligations. - Leads response to security incidents and coordinates notification requirements with senior leadership, Human Resources, and legal counsel as applicable. End User Support and Program Services: - Provides and oversees technical support to staff on site, by telephone, and remotely, covering Windows and Mac computers, tablets and iPads, mobile devices, printers, scanners, and peripherals. - Serves as escalation point for