IT Manager

About the role

Lead the daily operation of the firm’s technology environment across three offices and remote employees, ensuring systems are reliable, secure, and effective.

Responsibilities

• Oversee service delivery for IT support, including incidents, requests, and system issues, ensuring timely resolution and a high level of user satisfaction.
• Serve as the escalation point for complex technical issues and guide resolution efforts as needed.
• Lead, mentor, and develop the IT team; establish priorities and allocate resources across support, maintenance, and project work while fostering a collaborative, solutions-focused team culture.
• Maintain operational oversight of core technology systems including Microsoft 365, Azure, Active Directory, networking, and firm applications.
• Cook up coordination with external partners supporting cloud infrastructure to ensure system reliability, performance, and effective execution of upgrades and maintenance.
• Oversee the lifecycle management of the firm’s software ecosystem, including approximately 200 applications.
• Manage software licensing, renewals, and vendor relationships while maintaining visibility into application ownership, support responsibilities, and system dependencies.
• Evaluate opportunities to optimize, consolidate, or implement new solutions to improve the firm’s technology environment.
• Support cybersecurity practices, including system safeguards, incident response, and ongoing development of disaster recovery and business continuity capabilities.
• Manage and maintain the firm’s Written Information Security Program (WISP), ensuring ongoing compliance with applicable regulatory and data protection requirements.
• Manage relationships with technology vendors and service providers, including oversight of support, performance expectations, contracts, and renewals.
• Partner with firm leadership and operational teams to understand business needs, translate them into actionable technology solutions, and communicate recommendations clearly to non-technical stakeholders.
• Identify opportunities to improve workflows, efficiency, and the overall employee technology experience.
• Lead technology initiatives including software implementations, infrastructure improvements, and system enhancements, ensuring effective planning, change management, execution, and user adoption.
• Monitor technology spending and software subscriptions; coordinate purchasing and lifecycle tracking of technology assets.
• Identify upcoming technology needs and provide recommendations to the CAO for future investment.
• Develops an understanding of and adheres to Firm policies and procedures, including (as appropriate) the Firm’s Quality Control document.
• Maintains current knowledge of technology trends, cybersecurity practices, and emerging tools relevant to professional services environments, and applies that knowledge to improve the Firm’s technology landscape.
• Develops a solid understanding of the services and operations of Kerkering Barberio to effectively support business needs through technology.

Requirements

• Experience leading IT operations and supporting multi-user environments.
• Experience managing or mentoring IT staff.
• Hands-on experience with server (physical and virtual), network, and application implementation and migration projects.
• Deep understanding of core networking protocols, services, and concepts (i.e. DHCP, DNS, Layer 2/3, VLAN, VPN).
• Extensive experience with Active Directory and EntraID domain functions and policies (i.e. GPO, conditional access, organizational units).
• Experience with Azure network architecture and design principles.
• Strong understanding of enterprise systems, cloud services, and SaaS applications.
• Able to translate business needs into technology solutions.
• Strong communication, organizational, and prioritization skills in a dynamic environment.
• On-call availability for support outside normal business hours.
• Occasional travel to firm offices and meetings.
• Occasional overtime, with increased demands during peak periods and major projects.
• Minimal hazards.
• General office working conditions.

Qualifications

• Required: Bachelor's degree in Computer Science, Information Technology, or a related field.
• Preferred: Relevant certifications such as MCSE, CISSP, or AWS Certified Solutions Architect.

Skills

• Technical proficiency with Microsoft 365, Azure, and Active Directory.
• Experience with cloud services and SaaS applications.
• Strong problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Experience with project management tools and methodologies.

Benefits

• Company parties
• Dental insurance
• Health insurance
• Vision insurance
• Relocation bonus
• Tuition assistance
• Paid time off
• Free food & snacks
• Opportunity for advancement
• 401(k) matching

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible working hours to accommodate the needs of the role and the firm.