IT Manager

About the role

Circle Logistics is a third-party logistics (3PL) firm focused on delivering three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage technology, industry experience, and employee ingenuity to provide industry-leading transportation solutions that keep America moving. We're looking for a hands-on IT Manager to own the technology environment that keeps approximately 400 users productive across our Fort Wayne headquarters and remote branch offices. You'll lead a team of two help desk technicians, coordinate with our data team on shared infrastructure and access, and stay close enough to the work to configure a switch or rebuild a workstation when needed. This is a builder role, not a caretaker. You'll be the person leadership turns to when a branch loses connectivity, when a new hire needs to be productive on day one, or when we need to stand up a new office. If you thrive on ownership, variety, and visible impact, this is the role for you.

What You'll Own

Team Leadership

• Lead, schedule, and develop two help desk technicians—setting priorities, reviewing work quality, and expanding their technical capabilities
• Establish and maintain response and resolution standards for the support queue
• Partner with three data team technicians on shared infrastructure, system access, integrations, and reporting environments
• Serve as the senior technical escalation point for the entire organization

User and Account Management

• Own the full user lifecycle across all core platforms—onboarding, role changes, and offboarding—with same-day turnaround for new hires and immediate access removal for departures
• Administer company email and collaboration tools, including mailboxes, distribution groups, shared drives, licensing, and security settings
• Manage user provisioning and permissions in Transport Pro and other line-of-business applications, working with operations leaders to ensure access aligns with role requirements
• Oversee password, multi-factor authentication, and identity management while enforcing access control standards

Network and Connectivity

• Configure, monitor, and maintain routers, switches, firewalls, and wireless access points at headquarters and all branch locations
• Manage internet and WAN circuits across the office footprint—carrier relationships, service escalations, bandwidth planning, and failover
• Support VPN and remote access for branch and traveling users
• Lead network buildouts for new office openings, relocations, and expansions

Phone System and Communications

• Administer the company phone system across headquarters and all branch offices—extensions, call routing, hunt groups, voicemail, and auto-attendant
• Provision and reassign phone users as part of onboarding and offboarding; support headsets, softphones, and desk hardware
• Manage telecom vendors, service escalations, number porting, and call quality across all sites

Endpoints and Hardware

• Manage the full workstation fleet of approximately 400 machines—standardized imaging, deployment, patching, refresh cycles, and secure disposal
• Maintain asset inventory and lifecycle tracking for laptops, desktops, monitors, phones, printers, and peripherals
• Handle hardware procurement and spare-stock planning to ensure new hires and replacements never wait on equipment

Support and Operations

• Own the help desk queue—triage, prioritization, resolution, and escalation—with clear, measured response standards
• Document systems, configurations, and procedures to ensure knowledge resides with the company, not with individuals
• Manage vendors and MSPs, contract renewals, and IT spend against budget
• Plan and test backup, business continuity, and disaster recovery procedures
• Drive endpoint security, patch compliance, and end-user security awareness in partnership with leadership

Qualifications

Experience & Leadership

• 7+ years of progressive IT experience, including 3+ years leading technicians or managing multi-site environments
• Proven ability to develop technical staff, delegate effectively, and maintain visibility into team performance
• Experience supporting distributed offices and remote users across multiple locations

Technical Skills

• Strong networking fundamentals—configure switches, troubleshoot VLANs, deploy firewall rules, and interpret network diagnostics
• Hands-on administration of Microsoft Windows environments and cloud identity/email platforms (Google Workspace and/or Microsoft 365)
• Server administration experience, both on-premises and cloud-based, including virtualization, Active Directory, file and application servers, backup, and platforms such as AWS, Azure, or Google Cloud
• Scripting and automation capability using PowerShell, Python, SQL, or similar languages to streamline provisioning, data reconciliation, and routine tasks
• Practical knowledge of endpoint management and ticketing systems

Professional Qualities

• Excellent troubleshooting instincts with sound judgment about urgency and prioritization
• Clear communicator who explains technical concepts to non-technical audiences effectively
• Familiarity with AI tools and demonstrated ability to apply them to support, automation, or workflow improvements
• Willingness to travel occasionally to branch offices as needed

Nice to Have

• Relevant certifications such as CCNA, Network+, Security+, or Microsoft/Google administrator credentials
• Experience in freight, logistics, or other 24/7 operating environments
• Familiarity with transportation management systems (Transport Pro or comparable platforms)
• Knowledge of information security frameworks (TISAX, SOC 2, NIST CSF) or formal audit requirements
• Conversational Spanish

This response is AI-generated, for reference only.