IT Manager
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info.
We need to parse the posting.
Company Description: we can include as maybe "About the company" but not required. The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only sections with real content.
We have:
- Job Description: The IT Service & Delivery Manager owns the day-to-day technology experience... leads IT Service & Delivery Team, responsible for helpdesk and service desk operation (Jira Service Management), end-user device lifecycle from procurement through deployment, redeployment, and retirement, and the administration of Butterfly's core SaaS application portfolio, including identity, access, onboarding/offboarding, and license management. The role includes IT procurement and vendor management for hardware and software, maintaining the approved hardware catalog, negotiating renewals, tracking spend against budget, and partnering with Finance and Security on purchasing and approval workflows. The manager defines and reports on service levels, drives ticket volume down through automation, self-service documentation, and root-cause fixes, and ensures endpoint and SaaS configurations meet the company's security and compliance requirements in partnership with the CISO. This is a hands-on leadership role: the ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company.
That's responsibilities.
- Qualifications: Baseline skills/experiences/attributes: 7-10 years in IT and business/industry. Then bullet-like sentences: Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise. Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement. Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment. Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations. Maintain enterprise standards and adhere to the IT operations governance process. Works closely with and manages strategic SaaS vendor relationships. Leads with a continuous improvement mindset. Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting. Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures. A minimum of five to seven years of leadership responsibilities Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred.
We can treat these as qualifications/requirements.
- Values: list of values but maybe not needed; could be "Skills" but not required.
- Location: Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers. This is an in-office position and will be based out of our office in New York City, NY.
We could have a "Location" section but not in list of headings; but we could include as a paragraph under maybe "About the role" or separate. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings but says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. But we can include other headings if needed? Safer to stick to those.
We have Benefits And Perks section: Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis. Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs. 401k plan and match - we facilitate your retirement goals. Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP) Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work Competitive salaried compensation - we value our employees and show it Equity - we want every employee to be a stakeholder The opportunity to build a revolutionary healthcare product and save millions of lives!
We also have Compensation: Our estimated salary for this role is around $130,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand. Candidates must be authorized to work in the United States. Butterfly Network will not provide immigration sponsorship of any kind for this position, including but not limited to H-1B, TN, O-1, L-1, or green card sponsorship (this includes applicants that are in the process of obtaining a greencard), now or in the future. Butterfly Network does not accept agency resumes. Butterfly Network is an E-Verify Company. Butterfly Network is an equal opportunity employer. ... (EEO boilerplate) ... Butterfly requires security adherence responsibilities from all employees. ... (security boilerplate) ... #KG-LI Butterfly network does not accept agency resumes. Butterfly Network Inc. is an E-Verify Company. Butterfly Network is an equal opportunity employer. regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines. Butterfly Network requires as a condition of employment proof of vaccination for COVID-19 subject to accommodation for sincerely held religious beliefs and/or disability.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip out the EEO paragraphs, security boilerplate, vaccination requirement, etc. Also remove duplicated lines like "Butterfly Network does not accept agency resumes." etc.
We keep substantive info: company description maybe not needed but could be included as "About the role"? Actually "About the role" could be a brief summary of the role. The job description already covers responsibilities. Could have "About the role" summarizing the role's purpose. But we can also just have sections: Responsibilities, Qualifications, Benefits, Pay (Compensation), Location maybe as part of About the role? The instruction says include a section ONLY when the posting has real, specific content for it. So we need to decide which sections to include.
We have:
- Responsibilities: yes.
- Qualifications: yes (baseline skills/experience).
- Benefits: yes.
- Pay: yes (Compensation section with salary estimate).
- Location: yes (hybrid model, in-office NYC). Could be under "About the role" or separate. There's no heading for Location in the list but we could treat as part of "About the role". However we could also add a heading "Location" but not in the list; risk of being considered not allowed. Safer to incorporate location into a paragraph under "About the role" or maybe under "Responsibilities"? Better to have an "About the role" section that includes a brief overview and location.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay.
We need to use for each section heading.
Inside each section, we need to use - for any list of duties/requirements/benefits, and
for prose.
Thus for Responsibilities we can list bullet points.
For Qualifications we can list bullet points.
For Benefits we can list bullet points.
For Pay we can have prose (maybe a paragraph).
For About the role we can have prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, benefits, pay, location, etc.
Let's extract details.
Responsibilities (from Job Description):
- Owns the day-to-day technology experience for every Butterfly Network employee.
- Leads the IT Service & Delivery Team.
- Responsible for the helpdesk and service desk operation (Jira Service Management).
- End-user device lifecycle from procurement through deployment, redeployment, and retirement.
- Administration of Butterfly's core SaaS application portfolio, including identity, access, onboarding/offboarding, and license management.
- IT procurement and vendor management for hardware and software.
- Maintaining the approved hardware catalog.
- Negotiating renewals.
- Tracking spend against budget.
- Partnering with Finance and Security on purchasing and approval workflows.
- Defines and reports on service levels.
- Drives ticket volume down through automation, self-service documentation, and root-cause fixes.
- Ensures endpoint and SaaS configurations meet the company's security and compliance requirements in partnership with the CISO.
- Hands-on leadership role: ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company.
We should keep all these as bullet points.
Qualifications (Baseline skills/experiences/attributes):
- 7-10 years in IT and business/industry.
- Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise.
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment.
- Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
- Maintain enterprise standards and adhere to the IT operations governance process.
- Works closely with and manages strategic SaaS vendor relationships.
- Leads with a continuous improvement mindset.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting.
- Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures.
- A minimum of five to seven years of leadership responsibilities.
- Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders.
- Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred.
We need to keep all.
Benefits:
- Comprehensive health insurance, encompassing dental and vision coverage, provided to all employees.
- Contribution to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
- Comprehensive Employee Assistance Program - access to tools and resources to support emotional health and day-to-day needs.
- 401k plan and match - facilitate retirement goals.
- Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP).
- Unlimited Paid Time Off + 10 Holiday Days a Year.
- Parental Leave - time to bond with growing family, plus additional support for primary caregivers to help transition back to work.
- Competitive salaried compensation.
- Equity - want every employee to be a stakeholder.
- Opportunity to build a revolutionary healthcare product and save millions of lives.
We should keep all.
Pay (Compensation):
- Estimated salary for this role is around $130
for prose. Remove boilerplate, navigation, legal, EEO, etc. Keep substantive info. We need to parse the posting. Company Description: we can include as maybe "About the company" but not required. The instruction: Use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should include only sections with real content. We have: - Job Description: The IT Service & Delivery Manager owns the day-to-day technology experience... leads IT Service & Delivery Team, responsible for helpdesk and service desk operation (Jira Service Management), end-user device lifecycle from procurement through deployment, redeployment, and retirement, and the administration of Butterfly's core SaaS application portfolio, including identity, access, onboarding/offboarding, and license management. The role includes IT procurement and vendor management for hardware and software, maintaining the approved hardware catalog, negotiating renewals, tracking spend against budget, and partnering with Finance and Security on purchasing and approval workflows. The manager defines and reports on service levels, drives ticket volume down through automation, self-service documentation, and root-cause fixes, and ensures endpoint and SaaS configurations meet the company's security and compliance requirements in partnership with the CISO. This is a hands-on leadership role: the ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company. That's responsibilities. - Qualifications: Baseline skills/experiences/attributes: 7-10 years in IT and business/industry. Then bullet-like sentences: Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise. Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement. Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment. Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations. Maintain enterprise standards and adhere to the IT operations governance process. Works closely with and manages strategic SaaS vendor relationships. Leads with a continuous improvement mindset. Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting. Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures. A minimum of five to seven years of leadership responsibilities Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred. We can treat these as qualifications/requirements. - Values: list of values but maybe not needed; could be "Skills" but not required. - Location: Butterfly offers a hybrid work model for most positions, with team members spending two or more days a week in the office. While flexibility is key, we value in-person connections that spark creativity and teamwork. Our offices are designed for collaboration, with comfortable workspaces, stocked kitchens, and opportunities to connect with peers. This is an in-office position and will be based out of our office in New York City, NY. We could have a "Location" section but not in list of headings; but we could include as a paragraph under maybe "About the role" or separate. The instruction says use headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. It doesn't forbid other headings but says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect those headings only. But we can include other headings if needed? Safer to stick to those.
We have Benefits And Perks section: Comprehensive health insurance, encompassing dental and vision coverage, is provided to all our employees. As a health-tech company, we prioritize the well-being of our teams. We also contribute to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis. Comprehensive Employee Assistance Program - we provide access to tools and resources to support your emotional health and day-to-day needs. 401k plan and match - we facilitate your retirement goals. Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP) Unlimited Paid Time Off + 10 Holiday Days a Year - recharge and come back ready to make an impact Parental Leave - we aim to provide our employees with time to bond with their growing family, along with additional support for primary caregivers to help transition back to work Competitive salaried compensation - we value our employees and show it Equity - we want every employee to be a stakeholder The opportunity to build a revolutionary healthcare product and save millions of lives!
We also have Compensation: Our estimated salary for this role is around $130,000 + bonus + equity + benefits. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand. Candidates must be authorized to work in the United States. Butterfly Network will not provide immigration sponsorship of any kind for this position, including but not limited to H-1B, TN, O-1, L-1, or green card sponsorship (this includes applicants that are in the process of obtaining a greencard), now or in the future. Butterfly Network does not accept agency resumes. Butterfly Network is an E-Verify Company. Butterfly Network is an equal opportunity employer. ... (EEO boilerplate) ... Butterfly requires security adherence responsibilities from all employees. ... (security boilerplate) ... #KG-LI Butterfly network does not accept agency resumes. Butterfly Network Inc. is an E-Verify Company. Butterfly Network is an equal opportunity employer. regardless of race, color, ancestry, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability or Veteran status. All your information will be kept confidential according to EEO guidelines. Butterfly Network requires as a condition of employment proof of vaccination for COVID-19 subject to accommodation for sincerely held religious beliefs and/or disability.
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should strip out the EEO paragraphs, security boilerplate, vaccination requirement, etc. Also remove duplicated lines like "Butterfly Network does not accept agency resumes." etc.
We keep substantive info: company description maybe not needed but could be included as "About the role"? Actually "About the role" could be a brief summary of the role. The job description already covers responsibilities. Could have "About the role" summarizing the role's purpose. But we can also just have sections: Responsibilities, Qualifications, Benefits, Pay (Compensation), Location maybe as part of About the role? The instruction says include a section ONLY when the posting has real, specific content for it. So we need to decide which sections to include.
We have:
- Responsibilities: yes.
- Qualifications: yes (baseline skills/experience).
- Benefits: yes.
- Pay: yes (Compensation section with salary estimate).
- Location: yes (hybrid model, in-office NYC). Could be under "About the role" or separate. There's no heading for Location in the list but we could treat as part of "About the role". However we could also add a heading "Location" but not in the list; risk of being considered not allowed. Safer to incorporate location into a paragraph under "About the role" or maybe under "Responsibilities"? Better to have an "About the role" section that includes a brief overview and location.
Thus sections: About the role, Responsibilities, Qualifications, Benefits, Pay.
We need to use for each section heading.
Inside each section, we need to use - for any list of duties/requirements/benefits, and
for prose.
Thus for Responsibilities we can list bullet points.
For Qualifications we can list bullet points.
For Benefits we can list bullet points.
For Pay we can have prose (maybe a paragraph).
For About the role we can have prose.
We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, benefits, pay, location, etc.
Let's extract details.
Responsibilities (from Job Description):
- Owns the day-to-day technology experience for every Butterfly Network employee.
- Leads the IT Service & Delivery Team.
- Responsible for the helpdesk and service desk operation (Jira Service Management).
- End-user device lifecycle from procurement through deployment, redeployment, and retirement.
- Administration of Butterfly's core SaaS application portfolio, including identity, access, onboarding/offboarding, and license management.
- IT procurement and vendor management for hardware and software.
- Maintaining the approved hardware catalog.
- Negotiating renewals.
- Tracking spend against budget.
- Partnering with Finance and Security on purchasing and approval workflows.
- Defines and reports on service levels.
- Drives ticket volume down through automation, self-service documentation, and root-cause fixes.
- Ensures endpoint and SaaS configurations meet the company's security and compliance requirements in partnership with the CISO.
- Hands-on leadership role: ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company.
We should keep all these as bullet points.
Qualifications (Baseline skills/experiences/attributes):
- 7-10 years in IT and business/industry.
- Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise.
- Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement.
- Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment.
- Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations.
- Maintain enterprise standards and adhere to the IT operations governance process.
- Works closely with and manages strategic SaaS vendor relationships.
- Leads with a continuous improvement mindset.
- Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting.
- Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures.
- A minimum of five to seven years of leadership responsibilities.
- Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders.
- Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred.
We need to keep all.
Benefits:
- Comprehensive health insurance, encompassing dental and vision coverage, provided to all employees.
- Contribution to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis.
- Comprehensive Employee Assistance Program - access to tools and resources to support emotional health and day-to-day needs.
- 401k plan and match - facilitate retirement goals.
- Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP).
- Unlimited Paid Time Off + 10 Holiday Days a Year.
- Parental Leave - time to bond with growing family, plus additional support for primary caregivers to help transition back to work.
- Competitive salaried compensation.
- Equity - want every employee to be a stakeholder.
- Opportunity to build a revolutionary healthcare product and save millions of lives.
We should keep all.
Pay (Compensation):
- Estimated salary for this role is around $130
- for any list of duties/requirements/benefits, and
for prose. Thus for Responsibilities we can list bullet points. For Qualifications we can list bullet points. For Benefits we can list bullet points. For Pay we can have prose (maybe a paragraph). For About the role we can have prose. We must preserve all substantive information; do not invent or summarize away detail. So we need to include all details from responsibilities, qualifications, benefits, pay, location, etc. Let's extract details. Responsibilities (from Job Description): - Owns the day-to-day technology experience for every Butterfly Network employee. - Leads the IT Service & Delivery Team. - Responsible for the helpdesk and service desk operation (Jira Service Management). - End-user device lifecycle from procurement through deployment, redeployment, and retirement. - Administration of Butterfly's core SaaS application portfolio, including identity, access, onboarding/offboarding, and license management. - IT procurement and vendor management for hardware and software. - Maintaining the approved hardware catalog. - Negotiating renewals. - Tracking spend against budget. - Partnering with Finance and Security on purchasing and approval workflows. - Defines and reports on service levels. - Drives ticket volume down through automation, self-service documentation, and root-cause fixes. - Ensures endpoint and SaaS configurations meet the company's security and compliance requirements in partnership with the CISO. - Hands-on leadership role: ideal candidate has run a modern, cloud-first IT function, is comfortable working tickets alongside the team, communicates clearly with non-technical stakeholders, and thrives in a fast-paced environment where priorities shift and a small team supports the whole company. We should keep all these as bullet points. Qualifications (Baseline skills/experiences/attributes): - 7-10 years in IT and business/industry. - Partners with the Butterfly Technology leaders to develop the technology infrastructure strategy and execution for the enterprise. - Planning, project management and implementation leadership, identifying opportunities for automation, cost savings, and service quality improvement. - Develops the technology management capabilities of the organization, managing and developing existing staff as well as recruitment. - Provides infrastructure services vision, enables innovation, and seeks to leverage IT trends that can create business value consistent with the company’s requirements and expectations. - Maintain enterprise standards and adhere to the IT operations governance process. - Works closely with and manages strategic SaaS vendor relationships. - Leads with a continuous improvement mindset. - Hands-on technical depth enables direct oversight, problem-solving leadership and participation in complex infrastructure implementation, system upgrades and operational troubleshooting. - Experience with high-availability architecture and multi-data center / cloud operations, including storage area network and redundant, highly available server and network architectures. - A minimum of five to seven years of leadership responsibilities. - Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders. - Experience with Azure, Google Workspace, AnyDesk, Intune, Atlassian & JAMF is preferred. We need to keep all. Benefits: - Comprehensive health insurance, encompassing dental and vision coverage, provided to all employees. - Contribution to Health Savings Account (HSA) accounts for all enrolled employees on an annual basis. - Comprehensive Employee Assistance Program - access to tools and resources to support emotional health and day-to-day needs. - 401k plan and match - facilitate retirement goals. - Eligible employees will have the opportunity to participate in Employee Stock Purchase Plan (ESPP). - Unlimited Paid Time Off + 10 Holiday Days a Year. - Parental Leave - time to bond with growing family, plus additional support for primary caregivers to help transition back to work. - Competitive salaried compensation. - Equity - want every employee to be a stakeholder. - Opportunity to build a revolutionary healthcare product and save millions of lives. We should keep all. Pay (Compensation): - Estimated salary for this role is around $130