IT Manager

Job Summary

The IT Manager under the direction of the Vice President of Information Technology serves as the operational lead of the IT department, bridging day-to-day operations with the department's strategic roadmap. This role directly supervises the IT Support Specialist and is accountable for project execution, vendor relationships, procurement, budget support, and representation in cross-departmental meetings. The IT Manager is both a leader and a hands-on contributor, capable of stepping in to handle technical tasks when workloads demand it, while maintaining a forward-looking focus on planning and continuous improvement. This position requires strong communication skills, sound judgment, and a collaborative mindset with a positive alignment to the Center’s Core Values.

Position Responsibilities

• Plan, manage, and track the IT project portfolio, maintaining timelines, milestones, and status updates; translate the VP’s strategic roadmap into actionable plans and keep initiatives on schedule
• Serve as the primary point of contact for IT vendors and service providers, managing relationships, overseeing SLA compliance, coordinating renewals and contract lifecycles, and escalating issues as needed
• Aid the VP of IT with budget development and ongoing tracking; lead the technology procurement process with a focus on quality, cost discipline, and accurate asset and licensing records
• Represent the IT department in cross-departmental project meetings, facilities discussions, and technology planning sessions, capturing requirements, communicating timelines, and managing stakeholder expectations
• Directly supervise the IT support staff, providing day-to-day guidance, workload management, and professional development support; serve as a hands-on resource during peak workloads
• Support security and compliance efforts including assessments, cybersecurity insurance coordination, and incident response planning; maintain SOPs and system documentation in a centralized location
• Demonstrate working familiarity with AI productivity tools including Microsoft Copilot and Claude (Anthropic); support staff adoption in accordance with Center policy and evaluate emerging technologies for operational benefit
• Ensure Center’s core values are being adhered to; assume other technology-related duties as assigned by the VP of Information Technology

Qualifications

• Bachelor’s Degree in Information Technology, Computer Science, or a related field, and/or equivalent experience; 5+ years of IT experience with at least 2 years in a lead, supervisory, or project management capacity
• Demonstrated experience managing IT projects, including planning, scheduling, resource coordination, and cross-functional stakeholder communication
• Strong vendor management skills, including contract oversight, SLA accountability, and relationship management; experience with IT procurement and budget tracking
• Solid technical foundation in IT infrastructure, networking, and end-user support sufficient to provide hands-on assistance and effective oversight of technical staff
• Proficiency with Microsoft 365 tools (Teams, SharePoint, Project or equivalent); familiarity with AI productivity tools such as Microsoft Copilot and Claude (Anthropic)
• Knowledge of IT security best practices; experience with ITSM platforms, ticketing systems, and documentation tools
• Excellent organizational, communication, and interpersonal skills; ability to manage competing priorities, present technical information to non-technical audiences, and motivate a team
• Ability to work a flexible schedule, including occasional evenings, weekends, and on-call availability