IT Manager – Application & Business Intelligence

Responsibilities

• Manage and support core business applications, including ERP, MES, reporting, and departmental systems.
• Oversee application configuration, upgrades, integrations, testing, documentation, and user support.
• Partner with business teams to identify system improvements and process automation opportunities.
• Ensure application reliability, performance, security, and compliance with company standards.
• Manage relationships with software vendors, consultants, and implementation partners.
• Lead, coach, and develop application support and business intelligence team members.
• Manage project priorities, timelines, resources, and deliverables.
• Cook up cross-functional projects involving IT systems, process improvements, and data initiatives.
• Communicate project status, risks, and recommendations to leadership and stakeholders.
• Establish and monitor service levels, support procedures, and continuous improvement practices.
• Serve as a trusted technology partner to business departments.
• Evaluate current processes and recommend system or reporting improvements.
• Support management efforts related to new systems, upgrades, and process changes.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Business, Data Analytics, or a related field; equivalent experience may be considered.
• 5+ years of experience supporting business applications, ERP/MES systems, business intelligence platforms, or enterprise reporting solutions.
• 2+ years of supervisory, team lead, or project leadership experience.
• Strong understanding of databases, data structures, reporting, integrations, and application support processes.
• Experience gathering business requirements and translating them into system or reporting solutions.
• Strong project management, problem-solving, communication, and organizational skills.
• Ability to work effectively with both technical and non-technical stakeholders.

Pay

Salary Range: $100-130,000

Schedule

Full-time

Benefits

• Generous Retirement Package
• Medical + Dental Insurance
• Paid Vacation
• Life + Disability Insurance
• Tuition Reimbursement
• Wellness Benefit CTD