IT Intern - Helpdesk

Job Summary

Mckee Foods Corporation is seeking an Intern to join our IT Helpdesk Team in Collegedale, TN. Kick-start your IT career and learn from a great team of technical support professionals!

Required Qualifications

• Current enrollment in an AS, BS, or MS degree program in IT or related field
• Basic knowledge of end-user support and a strong curiosity about IT processes, tools, and workflows
• Eagerness to learn, adapt, and apply foundational IT knowledge, viewing mistakes as valuable learning opportunities
• Excellent customer-support and communication skills, with a proactive approach to asking questions and seeking clarity on tasks
• Ability to take ownership of assigned work, accurately document troubleshooting steps, and deliver to expectations
• Ability to work effectively and collaboratively within a team environment, seeing the value in team contributions
• Acts in accordance with high ethical standards and data privacy best practices

Preferred Qualifications

• 3.0 GPA or higher on a 4.0 scale
• Previous employment in a customer-facing service industry role (e.g., retail, food service, hospitality), demonstrating the ability to handle customer needs with empathy, patience, and professionalism
• Introductory knowledge of network troubleshooting (connectivity, DNS, DHCP) and basic troubleshooting of common Google Workspace applications
• Functional knowledge of or interest in ITSM tools (like FreshService/FreshDesk) and a basic understanding of ITIL practices
• Interest in or progress toward foundational IT certifications such as CompTIA (e.g., A+, Network+), ITIL Foundations, or HDI-CSR

Pay & Benefits

• Competitive weekly pay
• 401(k) with matching contributions
• Credit Union
• Exercise and recreation facility