IT Helpdesk Intern

About the Role

J.W. Speaker offers current students the opportunity for personal and professional development through hands-on summer internship programs. As an intern, you’ll work on real-world projects, gain valuable insights, and experience our dynamic culture. Interns engage in mentorship, networking, community service, and social events, all while enjoying a casual dress environment and paid internships.

Responsibilities

• Analyze historical and current help desk tickets to identify common issues, repetitive tasks, and opportunities for AI integration.
• Explore AI applications such as ticket categorization, troubleshooting suggestions, knowledge-base searches, and automated responses.
• Identify recurring problems, create/improve knowledge-base articles, and evaluate automation opportunities for Tier 1 support.
• Assist with Tier 1 support tickets, workstation setup, user onboarding/offboarding, hardware/software troubleshooting, equipment inventory, and IT documentation.

Qualifications

• Pursuing an IT, Networking Administration, or Network Engineering degree at an accredited 2-year or 4-year college/university.
• Prefer second-year technical college or junior/senior status; all school years encouraged to apply.
• Basic understanding of networking and Windows operating systems.
• Willing to work year-round (20+ hours/week during school year, full-time during breaks and summer when possible).

Hiring Process

Apply online by October 18, 2026. The process includes two interviews: the first on campus or over the phone, and the second at our Germantown, WI headquarters. Hiring decisions are communicated by November 1, 2026, with occasional later requests based on needs.