IT Intern

About the role

The South Carolina Department of Commerce (S.C. Commerce) is the state’s lead economic development agency, committed to maintaining South Carolina’s long-term competitiveness by building a modern, diverse economy. This position assists customers with technical issues or questions related to computer hardware or software, providing support through phone calls or messaging platforms.

Responsibilities

• Offers technical support to users by responding to questions and concerns.
• Assists in troubleshooting by analyzing, identifying, and diagnosing issues and symptoms using established processes and procedures.
• Assists in monitoring the status and operations of data center infrastructure, network systems, console systems, and peripheral equipment.
• Monitors daily batch processes using provided tools.
• Installs, configures, troubleshoots, and maintains customer hardware and software.

Requirements

• A high school diploma and relevant program experience (a bachelor's degree may be substituted for the required experience).
• Basic knowledge of and skill in using a wide variety of applications, operating systems, protocols, and equipment used in customer organizations.
• Basic complex problem-solving skills and moderate complex analytical skills.
• Ability to communicate effectively, both in writing and verbally, with customers, peers, and management.