IT Intern

About the Role

The IT Support / Help Desk Intern will assist with IT technology operations, providing hands-on support for maintenance and user support tickets.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, or a related field.
• Basic knowledge of AV equipment, video conferencing tools, and presentation technologies.
• Familiarity with Windows, Microsoft 365, Google Workspace, or similar productivity tools.
• Strong organizational and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaboratively.

Preferred Skills

• Ability to troubleshoot computer problems.
• Ability to install, maintain, and troubleshoot printers.
• Ability to anticipate potential concerns and address these with supervisor.
• Ability to organize and manage an extensive workload.
• Basic technical documentation skills.
• Attention to detail in inventory and equipment management.
• Experience with Windows 10 and Microsoft Office 2016; Office 365 is a plus.
• Help Desk and/or technical support experience.
• Inventory management and organization of technical equipment.
• Hands-on experience supporting AV technology in a professional environment.

Requirements

• A criminal background check process and a physical examination, including a TB skin test or chest X-ray, are required before employment commences due to responsibilities associated with working with children.

Responsibilities

• Using computers and computer systems (including hardware and software) to program, set up functions, or process information.
• Communicating with supervisors, peers, or staff by telephone, in written form, email, or in person in a courteous and respectful manner.
• Travel may be required.
• Maintaining backup systems to ensure files are protected in catastrophic situations (e.g., fire, theft).
• Analyzing information and evaluating results to choose the best solution and solve problems.
• Maintain PCs, printers, and other related equipment.
• Perform basic routine maintenance of hardware.
• Confer with users to discuss issues such as computer data access needs, security violations, and programming changes.
• Assist in safeguarding computer files against accidental or unauthorized modification, destruction, or disclosure and meet emergency data processing needs.
• Document computer security and emergency measures, procedures, and tests.
• Monitor current reports of computer viruses to determine when to update virus protection systems.
• Monitor use of data files and regulate access to safeguard information in computer files.
• Review violations of computer security procedures and discuss procedures with supervisor to ensure violations are not repeated.
• Conduct computer diagnostics to determine the nature of problems.
• Evaluate computer system user requirements.
• Install electronic equipment, components, or systems.
• Provide technical support to computer users.
• Read and understand computer equipment operating manuals.
• Learn video conferencing and A/V procedures and act as a backup for that operation.
• Maintain a professional posture, attitude, and appearance in all job-related activities.
• Maintain effective working relationships with others by responding promptly and constructively to requests, resolving conflicts immediately, and cooperating fully to meet departmental objectives.
• Display appropriate work habits including, but not limited to: keeping appointments, good attendance, punctuality, appropriate dress, returning messages, etc.
• Other duties as assigned.

Work Environment

• Frequently moving between work locations.
• May require occasional evening or weekend hours for special events/meetings.
• Must be able to frequently lift up to 25 lbs of IT supplies and assist with A/V setup.