IT Intern

Position Summary

The IT Intern will provide administrative and technical support to the Information Technology organization while gaining hands-on experience across Service Desk, Networking, and Server Operations teams. This role offers exposure to a broad range of IT functions, including end-user support, infrastructure support, asset management, shipping and receiving, and systems administration activities.

Key Responsibilities

• Support the Service Desk team by assisting with ticket intake, troubleshooting, and issue resolution.
• Provide administrative and technical support for IT operations and projects.
• Aid Networking and Server teams with routine tasks, documentation, equipment deployment, and infrastructure support activities.
• Help configure, deploy, and maintain desktops, laptops, printers, mobile devices, and other IT equipment.
• Assist with user account administration, password resets, and onboarding/offboarding activities.
• Support inventory management, asset tracking, hardware staging, and equipment audits.
• Aid in shipping, receiving, mailing, and distribution of IT hardware and technology assets.
• Document technical procedures, standards, and support processes.
• Participate in workstation setup, relocation, and technology refresh projects.
• Gain exposure to enterprise systems, networking technologies, server environments, and cybersecurity best practices.
• Collaborate with IT staff across multiple disciplines to support business operations and end-user needs.
• Perform other duties and special projects as assigned.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Networking, or a related field.
• Interest in Service Desk operations, Networking, Server Administration, and IT Infrastructure.
• Strong customer service, communication, and problem-solving skills.
• Basic understanding of Windows operating systems, Mac operating systems, Microsoft Office, and computer hardware.
• Ability to work independently and collaboratively in a team environment.
• Strong organizational skills and attention to detail.

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.