IT Intern

About the role

This position improves mill/plant reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standards. Help Desk Analyst serves as the first point of contact for internal users seeking technical assistance.

Responsibilities

• Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and connectivity issues on desktops, laptops, printers, mobile devices, and peripherals.
• Escalate complex issues to Tier 2/3 support or appropriate IT personnel as needed.
• Create, modify, and deactivate user accounts and permissions in Active Directory, email systems, and business applications.
• Support password resets, MFA configurations, and access troubleshooting for internal tools.
• Install, configure, and update operating systems and standard software applications (e.g., Microsoft 365, antivirus, VPN clients).
• Maintain and track IT assets and inventory records.
• Document support procedures, known issues, and troubleshooting steps in the knowledge base.
• Track all support incidents and resolutions through the ticketing system to maintain service level expectations.
• Provide clear and courteous communication to users with varying technical proficiency.
• Follow up on open issues to ensure timely resolution and user satisfaction.
• Train and educate users on common IT tools and best practices to reduce recurring support requests.

Qualifications

Working towards a two or four year degree in information technology. Infrastructure focused programs preferred. Ability to speak Mandarin is a plus. Basic MS Office knowledge. Basis MS operating system knowledge. Basic generic IT troubleshooting skills.

Skills

• Basic MS Office knowledge
• Basis MS operating system knowledge
• Basic knowledge of Active Directory, DNS and DHCP
• Basic generic IT troubleshooting skills

Benefits

We offer a comprehensive benefits package for eligible employees that includes: Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family. Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance. Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA). Paid holidays, personal days, and vacation days to support work-life balance. A 401K retirement plan with a company match and annual fixed contribution. Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location. Enjoy competitive salaries, comprehensive health benefits, and paid time off. Come be a part of our team and grow with us!