IT Intern

Description

We're looking for an enthusiastic and detail-oriented IT Intern to join our Information Technology team in Troy, United States. In this role, you will gain hands-on experience supporting our IT infrastructure while working alongside experienced professionals. This internship offers an excellent opportunity to develop your technical skills, learn industry best practices, and contribute meaningfully to our organization's technology operations.

• Assist the IT team in troubleshooting and resolving technical issues reported by employees.
• Support the installation, configuration, and maintenance of computer hardware, software, and peripheral devices.
• Provide basic technical support for internal software applications, systems, and user accounts.
• Aid in routine network and server maintenance tasks under the supervision of senior IT staff.
• Participate in IT projects and initiatives, including system upgrades, deployments, and technology rollouts.
• Document, track, and update IT support tickets, ensuring accurate records of issues and resolutions.
• Help maintain IT documentation, including procedures, user guides, and system configurations.
• Stay informed about emerging technologies and industry trends to support continuous learning and development.

Qualifications

• Currently enrolled in a relevant degree program (e.g., Computer Science, Information Technology, Information Systems, or related field)
• Basic knowledge of computer hardware, software, and networking concepts
• Strong problem-solving skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to work effectively in a team environment
• Willingness to learn and take on new challenges
• Spanish language skills are a plus

Benefits

All information provided will be kept confidential in accordance with EEO guidelines.