IT Intern
Eagle Rock Properties · Plainview, NY · 3 wk ago
On-siteInformation TechnologyTemporary
Responsibilities
- Aid in employee onboarding/offboarding processes.
- Provide front-line helpdesk support for common requests including password resets, software installation/troubleshooting, workstation issues, and end-user hardware/peripheral support.
- Log service requests in the ticketing software, monitor status, and communicate with both end-users and senior IT staff.
- Proactively address tasks and escalate complex issues to senior IT staff as needed.
- Support mobile phone needs using Intune and managing iPhones.
Qualifications
- Currently enrolled in a degree program in Computer Science, Information Technology, or a related field.
- Strong problem-solving abilities.
- Willingness to learn and develop new skills.
- Effective written and verbal communication skills.
- Familiarity with Windows and Microsoft 365.