IT Intern

About the role

This position improves mill/plant reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standards.

Key Responsibilities & Expected Results

• Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
• Diagnose and troubleshoot hardware, software, and connectivity issues on desktops, laptops, printers, mobile devices, and peripherals.
• Escalate complex issues to Tier 2/3 support or appropriate IT personnel as needed.
• Create, modify, and deactivate user accounts and permissions in Active Directory, email systems, and business applications.
• Support password resets, MFA configurations, and access troubleshooting for internal tools.
• Install, configure, and update operating systems and standard software applications (e.g., Microsoft 365, antivirus, VPN clients).
• Maintain and track IT assets and inventory records.
• Document support procedures, known issues, and troubleshooting steps in the knowledge base.
• Track all support incidents and resolutions through the ticketing system to maintain service level expectations.
• Provide clear and courteous communication to users with varying technical proficiency.
• Follow up on open issues to ensure timely resolution and user satisfaction.
• Train and educate users on common IT tools and best practices to reduce recurring support requests.

Education And Experience

• Working towards a two or four year degree in information technology.
• Infrastructure focused programs preferred.
• Ability to speak Mandarin is a plus.

Technical Skills

• Basic MS Office knowledge.
• Basis MS operating system knowledge.
• Basic knowledge of Active Directory, DNS and DHCP.
• Basic generic IT troubleshooting skills.

Core Competencies

• Accountability for results.
• Problem solving/root cause analysis.
• Process discipline.
• Data driven decision making.

Success Profile

• Consistently meets or exceeds KPI’s.
• Use data to guide decisions.
• Collaborate effectively with other team members as well as other departments.

Working Conditions

Must be able to work safely around potentially dangerous equipment in a manufacturing environment that can be noisy and hot.

Attributes for Success

• Hard work – tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.
• Pursuit of Excellence – strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.
• Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture.
• Sense of Urgency – drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business.
• Entrepreneurial Spirit – act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.
• Adaptability – be fluid with ND Paper’s continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly.
• Servant Leadership – set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

ND Paper Benefits

• Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family.
• Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance.
• Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA).
• Paid holidays, personal days, and vacation days to support work-life balance.
• A 401K retirement plan with a company match and annual fixed contribution.
• Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location.
• Enjoy competitive salaries, comprehensive health benefits, and paid time off.

Apply

Please submit your resume, and salary requirements to https://us.ndpaper.com/careers

No unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.