IT Infrastructure Technician/Engineer

Responsibilities

• Display good interpersonal skills to interact with colleagues, executives, and customers.
• Problem solve at a high level, provide exemplary customer service, manage multi-tasking, and maintain organizational skills.
• Support incoming requests to the service desk via telephone, web portal, and email.
• Provision and set up system for new hires.
• Prioritize incidents and service requests according to defined processes to meet SLAs.
• Use remote tools and diagnostic utilities to resolve support requests.
• Perform hands-on fixes at the desktop level, including hardware repairs, delivery of peripherals, or other fixes.
• Install and configure hardware and software components on various network infrastructure devices.
• Install antivirus software and ensure virus definitions are up-to-date.
• Administer Active Directory, File & Print services, DNS, DHCP, and network firewall and switches.
• Perform preventative maintenance on workstations, printers, and peripherals.
• Establish good relationships with all departments and colleagues.

Requirements

• College diploma or university degree in Computer Science or equivalent work experience of 5 years.
• Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.
• A+ Certification.

Qualifications

Results-oriented, self-motivated, energetic, professional, reliable, and a team player.

Benefits

We are committed to a people-first culture and offer growth opportunities, career advancement, and support for small- and medium-sized businesses.

Schedule

Not specified.

Pay

Not specified.