IT Infrastructure Technician

About the role

Lakeside Book is seeking an IT Infrastructure Technician to support the company's IT infrastructure needs. This role involves on-site support for end-users, troubleshooting hardware, software, and network issues, and maintaining IT asset records.

Responsibilities

• Respond to Service Desk referrals and resolve issues related to PC hardware, software, peripherals, or production equipment.
• Prioritize and track incidents based on severity, urgency, and business impact; escalate highly complex issues to enterprise support groups or vendors as needed.
• Troubleshoot technical issues across hardware, software, internet connectivity, network applications, and configurations.
• Collaborate with enterprise IT teams and external vendors to resolve issues effectively.
• Maintain accurate IT asset records, including additions, changes, and disposals.
• Identify opportunities for process improvements and incorporate solutions into work practices.
• Participate in special projects and perform related duties as assigned.

Requirements

• Bachelor’s degree in IT or a related field with 3+ years of relevant experience, or equivalent combination of education and experience.
• Strong problem-solving skills with the ability to apply proven solutions to routine and moderately complex issues.
• Ability to consistently deliver accurate, timely results with minimal oversight.
• Demonstrated willingness to learn and support new IT areas and technologies.
• Strong verbal and written communication skills; able to explain technical concepts clearly to diverse audiences.
• Solid understanding of business concepts and ability to apply them when working with internal and external stakeholders.
• Active listening skills and ability to articulate business and technical needs effectively.
• Ability to travel occasionally (10%).

Skills

• Operating Systems: Windows 10/11, macOS
• Productivity Tools: Google Workspace (Gmail, Docs, etc.), Microsoft Office 365/2024
• Devices: Raspberry Pi, handheld computing devices
• Networking: Aruba and Cisco technologies, Cisco LAN configurations
• Tools & Monitoring: SolarWinds, Jira
• Scripting and automation

Benefits

• Paid time off
• Medical, dental, and vision benefits
• 401k with company match
• Career growth opportunities
• Employee Assistance Program
• Employee appreciation & recognition programs

About Us

Lakeside Book Company is dedicated to keeping the world reading. We are leaders and innovators in the industry, fostering a team-winning culture where all voices are heard. With a commitment to accessibility and equal opportunity, we strive to make a positive impact in our community.