IT Infrastructure Technician

About the role

Lakeside Book is seeking an IT Infrastructure Technician to support the design, procurement, installation, and configuration of IT infrastructure. This role involves troubleshooting technical issues, maintaining IT asset records, and participating in special projects.

Responsibilities

• Respond to Service Desk referrals and resolve issues related to PC hardware, software, peripherals, or production equipment.
• Prioritize and track incidents based on severity, urgency, and business impact; escalate highly complex issues to enterprise support groups or vendors as needed.
• Troubleshoot technical issues across hardware, software, internet connectivity, network applications, and configurations.
• Collaborate with enterprise IT teams and external vendors to resolve issues effectively.
• Maintain accurate IT asset records, including additions, changes, and disposals.
• Identify opportunities for process improvements and incorporate solutions into work practices.
• Participate in special projects and perform related duties as assigned.

Requirements

• Bachelor’s degree in IT or a related field with 3+ years of relevant experience, or equivalent combination of education and experience.
• Strong problem-solving skills with the ability to apply proven solutions to routine and moderately complex issues.
• Ability to consistently deliver accurate, timely results with minimal oversight.
• Demonstrated willingness to learn and support new IT areas and technologies.
• Strong verbal and written communication skills; able to explain technical concepts clearly to diverse audiences.
• Solid understanding of business concepts and ability to apply them when working with internal and external stakeholders.
• Active listening skills and ability to articulate business and technical needs effectively.
• Ability to travel occasionally (10%).

Qualifications

• Technical Proficiencies: Operating Systems (Windows 10/11, macOS), Productivity Tools (Google Workspace, Microsoft Office 365/2024), Devices (Raspberry Pi, handheld computing devices), Networking (Aruba and Cisco technologies, Cisco LAN configurations), Tools & Monitoring (SolarWinds, Jira).

Skills

• Technical proficiency in operating systems, productivity tools, networking, and monitoring tools.

Benefits

Medical, dental, and vision benefits, 401k with company match, career growth opportunities, employee assistance program, employee appreciation & recognition programs.

Pay

$X per hour, depending on experience.

Schedule

Full-time position, flexible schedule.

About Us

Lakeside Book Company is dedicated to keeping the world reading. We are leaders and innovators in the industry, fostering a team-winning culture where all voices are heard. We are committed to providing a safe and secure working environment and being good stewards of the environment.