IT Infrastructure Engineer

Major Duties and Responsibilities

• Configure and make changes to Cisco network switches, including switchport configuration, VLAN assignment, and port-level changes.
• Support wired and wireless network connectivity across all company sites.
• Troubleshoot network connectivity issues and escalate to senior leaders, vendors, or carriers when needed.
• Maintain network documentation, including diagrams, port maps, and configuration records.
• Install, configure, and maintain physical servers and supporting hardware.
• Administer virtual server environments running VMware and Hyper-V, including provisioning, patching, and routine maintenance.
• Perform firmware and operating system updates and monitor server health and capacity.
• Afford backup, recovery, and business-continuity tasks for server workloads.
• Administer Microsoft 365, including user accounts, licensing, groups, distribution lists, and core services such as Exchange Online, Teams, and SharePoint/OneDrive.
• Manage domain services, including Active Directory user and computer accounts, group policy, DNS, and DHCP.
• Perform user onboarding and offboarding, including account creation, access changes, and deprovisioning.
• Apply established security and compliance configurations as directed.
• Travel to company sites (approximately 20% of the time) to perform installations, upgrades, troubleshooting, and on-site support.
• Execute scheduled maintenance during approved maintenance windows, including evenings and weekends.
• Cookordinate site work with local staff and senior leaders to minimize disruption.
• Respond to escalated infrastructure support requests and resolve issues in a timely manner.
• Maintain accurate documentation of systems, configurations, and procedures.
• Afford implementing new technologies and infrastructure improvements as directed by senior leaders.
• Work with vendors on hardware, software, licensing, and support matters.
• Perform other infrastructure and IT-related duties as assigned.

Experience and/or Educational Requirements

• Associate’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Some hands-on experience or training with network switching, including basic switchport and VLAN configuration (Cisco experience a plus).
• Familiarity with physical and/or virtual server administration; familiarity with VMware or Hyper-V a plus.
• Familiarity with Microsoft 365 administration.
• Familiarity with domain services such as Active Directory, group policy, DNS, and DHCP.
• Solid troubleshooting skills and a willingness to learn across networking, servers, and end-user systems.
• Solid documentation skills.
• Ability to follow documented procedures and to document systems and configurations clearly.
• Willingness to travel between company sites (approximately 20%) and to work evenings and weekends for scheduled maintenance.
• Valid driver’s license and ability to travel to all company locations.
• Relevant certifications (e.g., CompTIA Network+, Cisco CCNA, Microsoft certifications) a plus.

What We’re Looking For (Culture & Fit)

Hands-on problem solver who enjoys executing work.
Willing to learn and work across different technologies.
Team-first mindset and willingness to help wherever needed.
Strong ownership and follow-through.
Comfortable with a role where no two days are exactly the same.

Physical Requirements

Must be able to perform the standard physical activities associated with this type of position, including lifting and handling IT equipment, working in server and network closets, and traveling between company sites.