IT Infrastructure Engineer

Position Summary

We are seeking an experienced Infrastructure Engineer to focus on three core areas: resolving advanced ticket escalations, supporting networking across our locations, and managing our endpoint and email security stack. This role is reserved for someone who brings a customer-service-oriented approach to every staff interaction.

Key Qualifications

• Deliver excellent support with a customer-first approach to ticket ownership, communication, and follow-through.
• Administer SentinelOne and KnowBe4 Defend.
• Support Cisco switching in datacenter and Unifi stack in small offices.
• Perform incident response, threat hunting and remediation, and phishing investigations.
• Improve Help Desk efficiency by documenting procedures, writing KB guides, and identifying opportunities for automation and process improvement.
• Support general IT infrastructure both on-prem and in Azure.

Key Technologies

• Entra
• Intune
• Veeam
• VMware vCenter
• Windows Server
• Azure Files
• Cisco switching
• Unifi stack
• Cloudflare One
• SentinelOne
• KnowBe4 Defend

Qualifications

• 8+ years of progressive IT support, systems administration, endpoint management, and infrastructure experience in a Microsoft 365 environment.
• Must have: Good writing and documentation skills.
• Must have: Fluency in SentinelOne, Microsoft Defender for Endpoint, and KnowBe4 Defend.
• Proven track record of Cisco administration.
• Working knowledge of Cloudflare WARP / Zero Trust concepts, Windows Server, Active Directory, VMware vCenter, Veeam, Azure Files, and Microsoft 365.
• Nice to have: Basic Linux system administration experience.
• Nice to have: History of AWS EC2 and Elastic deployment projects.
• Nice to have: Working knowledge of Jira or similar tools.