IT Infrastructure Engineer

Duties and Responsibilities

• Configure, troubleshoot and support desktops/laptops, peripherals and mobile phones.
• Provides support for Email, MS Office, enterprise applications, computer provisioning, VPN and other services.
• Follows all IT standard processes and procedures along with monitoring license compliance.
• Provides support of 7/24 Global Support process by serving as Tier 1/Tier 2 point of contact and owner of problem/incident.

Education and experience

• High School diploma, Bachelor’s degree or equivalent experience.
• Microsoft/A+ or Networking+ Certification a plus.
• Proficiency in network communications, MS Office, O365 and Windows.
• Minimum 3 years of experience in a technical support/helpdesk, high profile customer service environment.
• Experience in the use and support of imaging, remote access and knowledge of phone system support is required.
• Strong experience in the use of IT related software and hardware, printers, and using Helpdesk software.
• Strong knowledge and experience with computers and Windows operating systems.
• Experience with computer build out and setup; imaging, application installs and configuration.
• Must possess a strong customer-centered philosophy.
• A solid understanding of PC compatible hardware.
• Excellent written and verbal communication skills.
• Experience in diagnosing problems with computer hardware and software with the ability to apply solutions to the problems.

Skills

• Can observe and respond to people and situations and interact with others encountered in the course of work.
• Can learn and apply new information or skills.
• Must be able to read and interpret data, information, and documents.
• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
• Ability to complete assignments with attention to detail and high degree of accuracy.
• Promised ability to perform effectively in a demanding environment with changing workloads and deadlines.
• Result driven-demonstrate ownership and accountability.
• Identifies bottlenecks and drives improvements.
• Work independently or as part of a team and follow through on assignments with minimal supervision.
• Demonstrate open, clear, concise and professional communication.
• Able to establish and maintain cooperative working relationships with manager, co-workers and customer.
• Work according to a strict set of procedures within the provided timelines.

Other Information

• This position is located on-site in Hillsboro, OR.
• It requires onsite presence to attend in-person work-related events, trainings and meetings and to further ensure teamwork, collaboration and innovation.
• A flexible workplace arrangement may be available to employees working in roles conducive to remote work (up to two days a week).
• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch.
• Occasionally required to move around the campus.
• Occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Must be willing to work in a clean room environment, wearing coveralls, hoods, booties, safety glasses and gloves for entire duration of shift.

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ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process. Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.