IT Infrastructure Engineer

Job Responsibility

Maintains, designs, implements, and supports the corporate infrastructure by identifying requirements, installing upgrades, troubleshooting, and monitoring performance.

Job Duties

• Manages, maintains, and architectures storage, virtualized environment, servers, network devices (e.g., routers, switches, firewalls, load balancers, VPN, QoS), telecommunications, and productivity tools.
• Performs network maintenance and system upgrades including service packs, patches, hot fixes, and security configurations.
• Maintains system availability and reliability by monitoring performance issues and proactively ensuring system availability.
• Trends and capacity plans system resource utilization.
• Provides Tier-2/3 support and troubleshooting to resolve issues for internal and external customers.
• Works as a technical consultant on projects, representing the infrastructure team.
• Ensures awareness, approval, and success of changes made to the network infrastructure by following established configuration and change management policies.
• Selects and implements security tools, policies, and procedures in conjunction with the company's security team.
• Maintains necessary project plans and documentation of all system builds and modifications.
• Interacts and coordinates with vendors, suppliers, distributors, and contract consultants to ensure services received meet expected requirements.
• Manages project management and implementation of corporate infrastructure capex projects with limited supervision.
• Is available for emergencies and works independently, being attentive to details and able to multi-task while working under pressure.

Qualifications and Education Requirements

• Baccalaureate Degree in Computer Science/Technology
• 5 years of infrastructure and network experience in a corporate environment

Preferred Skills

• Knowledge of network software and current operating systems
• Ability to work independently and be attentive to details
• Problem-solving, planning, ability to multi-task and work under pressure
• Good verbal and communication skills

Employee Benefits

• Health, Dental, and vision coverage options
• Life, short and long term disability insurances
• Non-Union 401(k) plan with employer matching
• Paid vacation and holiday time
• Health and wellness programs