IT Infrastructure Technical Analyst

About the role

Our great client in Downtown Milwaukee has an immediate opening for a Technical Analyst. This is a long term contract position. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe, valuing innovation, collaboration, and continuous learning.

Responsibilities

• Evaluate and analyze existing workflows, processes, and operational activities across the Field Network and Operations teams.
• Identify process inefficiencies and provide recommendations to improve consistency, effectiveness, and operational efficiency.
• Support the implementation of new processes, procedures, and workflows designed to enhance team productivity.
• Create, maintain, and improve process documentation, standard operating procedures, knowledge articles, and operational guides.
• Track project deliverables, milestones, and field activity progress to ensure visibility and timely completion.
• Develop reports, dashboards, metrics, and key performance indicators (KPIs) to support operational decision-making and measure effectiveness.
• Assist with data collection, analysis, and reporting to identify trends, risks, and opportunities for improvement.
• Partner with Field Network, Operations, and other cross-functional teams to facilitate communication, coordination, and alignment.
• Support ongoing operational initiatives by providing analysis, documentation, project tracking, and status reporting.
• Act as a liaison between technical and business stakeholders to help ensure smooth execution of projects and operational activities.

Qualifications

• Experience as a Technical Analyst, Business Analyst, Operations Analyst, Project Coordinator, or in a similar analytical role.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Experience creating and maintaining professional documentation, process flows, and reports.
• Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to collaborate effectively with cross-functional teams and stakeholders.
• Preferred qualifications: Experience supporting telecommunications, network operations, infrastructure projects, or technical operations teams.
• Familiarity with project management and ticketing platforms such as ServiceNow or similar systems.
• Knowledge of process improvement methodologies and operational excellence practices.
• Experience developing operational dashboards, metrics, and reporting.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans offering optional financial protection.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure (contributions typically allowed within 30 days of starting).
• Health Savings Account (HSA) available with the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) providing up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On‑demand training program; access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants to address benefits and resource questions.
• Access to a certified Career Coach.
• Full benefits details available in the ‘Welcome Packet’ provided by an Everforth Apex team member.