IT Infrastructure Analyst

Key Duties And Responsibilities

• Serves as an intermediary between Network Engineering and internal clients to deliver infrastructure requirements
• Focuses on projects and initiatives that require Network involvement and works with Network Management to ensure cross-functional priorities are aligned
• Obtains requirements from IT and business clients for infrastructure related projects
• Manages project timelines, budgets and resource allocations
• Makes sure deliverables from vendors are monitored and driven
• Maintains continuity of network operations by documenting and communicating actions, challenges, and opportunities as needed
• Monitors and drives ongoing network issues and ensures the right parties, both internal and external, are involved in issue resolution
• Helps manage ongoing network issues and ensures the right parties, both internal and external, are involved in issue resolution
• Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs)

Education And Experience

• EDUCATION: Associates/2 Yr Degree
• YEARS OF RELEVANT WORK EXPERIENCE: 5+ years

Preferred Specific Knowledge And Skills

• Manages relationships between Network and all internal and external customers
• Works with Management to review prioritization of IT projects and determines areas of focus/prioritization
• Develops detailed technical road maps for major infrastructure initiatives
• Maintains continuity of network operations by documenting and communicating actions, challenges, and opportunities as needed
• Keeps abreast of upcoming infrastructure-driven initiatives such as hardware refreshes or software upgrades, and ensures that resources and funding are allocated accordingly
• Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs)
• Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs)
• Completes other duties, including special projects, as assigned by Management