IT INFRASTRUCTURE ANALYST

Position Number: 22087793 • County: Pulaski • Posting End Date: 10/15/2026

About the role

This position serves as the network manager and virtual system manager in the PSC's IT Department. Design, configure and maintain servers, networks, storage systems and virtualization environments. Monitor infrastructure health, capacity and performance to ensure uptime and reliability. Troubleshoot issues related to server, networking, firewalls and VPN services. Monitor security controls for firewalls, endpoint protection and intrusion detection. Assist in vulnerability assessments and remediation activities. Maintain and test critical disaster recovery and business continuity plans. Monitor backups, replication and restoration processes. Maintain documentation for systems, changes and procedures. Create technical diagrams, procedural manuals and knowledge base articles. Provide regular reports on system performance, uptime, and incidents. Work closely with other team members to ensure integrated solutions.

Responsibilities

• Design, configure, and maintain information technology infrastructure, including servers, networks, and storage systems.
• Monitor system performance and ensure uptime, availability, and optimal functioning of infrastructure components.
• Troubleshoot and resolve hardware, software, and network issues to minimize downtime.
• Evaluate existing infrastructure and recommend upgrades or improvements to support growth and efficiency.
• Implement and maintain security measures to protect infrastructure from vulnerabilities and cyber threats.
• Document infrastructure configurations, procedures, and changes to ensure accurate records are maintained.
• Support the implementation of disaster recovery and backup strategies to safeguard data integrity.
• Collaborate with information technology teams, vendors, and a variety of assorted personnel on infrastructure-related projects and initiatives.
• Research emerging technologies and assess their potential impact on the agency’s or organization’s infrastructure.
• Provide support and training to end-users and junior information technology personnel as necessary.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in information technology infrastructure or related roles, such as systems or network administration.

Skills

• Strong analytical and troubleshooting skills to resolve complex infrastructure issues.
• Attention to detail and ability to prioritize tasks effectively in dynamic environments.
• Excellent communication and collaboration skills for working across teams.
• Proactive mindset with a focus on continuous improvement.
• Ability to manage multiple projects and meet deadlines.

Pay

Anticipated starting salary: $66,458. Salary range: $66,458 – $108,431.