IT Infrastructure Support Analyst

About the role

Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. As an IT Analyst II, you will join Turnberry's Business Transformation practice, which is dedicated to diagnosing and addressing core business challenges including regulatory compliance, full-scale implementation, managing change and driving continuous improvement across transformation initiatives.

Responsibilities

• Document and map business processes and requirements for the future state of the IT solution.
• Identify and understand the end user's needs.
• Facilitate business process redesign and documentation as needed.

Qualifications

• High school diploma.
• 7+ years of hands‑on IT infrastructure experience supporting Windows PCs, Windows Server OS, HP and Zebra printers, and basic networking.
• Experience with Azure & Intune.
• Windows PC & Windows Server support.
• Networking fundamentals (LAN/WAN, TCP/IP, VLANs, NAC).
• HP/Zebra manufacturing printer support.
• Manufacturing plant IT support experience (nice to have).
• Microsoft 365 / Office 365 and Microsoft Teams support (nice to have).
• IT Service Management (ITSM) experience (nice to have).
• Management of Change (MOC) experience (nice to have).
• Experience managing IT dashboards and ticket queues (nice to have).
• Site vulnerability management experience (nice to have).
• Experience in FDA and GMP regulated environments (nice to have).
• Business process analysis, process mapping, and requirements gathering experience (nice to have).

Benefits

• Comprehensive healthcare package (medical, dental, vision).
• Disability and group term life insurance.
• Health and flexible spending accounts.
• Utilization bonus.
• 401(k) with match.
• Flexible time off for salaried employees.
• Parental leave for salaried employees.
• Flexible work arrangements (subject to eligibility).

Pay

The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on factors including education, work experience, certifications, etc.

Schedule

Duration: 12 months.

Location: Onsite work expected – Day 1, Valley, Nebraska.